Serigne Seck
Pensacola,FL
Summary
Knowledgeable and professional skilled in manufacturing, production, and web development. Possessing uncompromising work ethic, time management, organizations, and prioritizing qualities. Experience in managing fast-paced.
Overview
7
7
years of professional experience
Work History
Bilingual Multi Channel Agent
Alta Resources
08.2023 - Current
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Advised customers about new products and assisted customers in determining best [Type] product for needs.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Medical Courier
Maximum Logistic
05.2023 - Current
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Communicated with dispatch and customers for accurate delivery information.
Housekeeper
The dream team clean
06.2023 - 08.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Production operator
Pall corporation
01.2023 - 06.2023
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Participated in training sessions to enhance skills and knowledge.
- Set up and adjusted machines for day-to-day operations.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Assisted in achieving company goals for waste reduction through diligent recycling efforts and proper disposal of materials.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
Driver
Lyft and Uber
05.2021 - 02.2023
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Process engineer
BLUE WIND Technology
04.2020 - 05.2021
- Chemical testing for composite materials, Technician in chemicals injection, Mold care (repair and chemicals application), New employee trainer following work instructions, Cost reduction, internal audit analyze and finding new suppliers, 5'S organizations, Creation of defect catalogs for quality controllers, Gelcoat spray using spray gun
- Reviewed processes, identifying areas requiring improvement.
- Provided technical assistance to production team when issues arose.
- Developed documentation, diagrams, and specifications to meet project requirements and regulatory standards.
- Coached newly hired employees and interns while observing progress and delegating tasks.
- Met weekly with team members to discuss project implementations and alleviate any issues.
- Created process simulations to test operational outcomes without causing service disruptions.
Laminator
Jupiter Bach
02.2019 - 04.2020
- Lay-up different fiberglass materials, Managing lamination process by observing cure time and surface temperatures for quality results, 2.3 nacelles project completed, 3X nacelles project completed
- Repaired and removed pre-laminated waxed areas by applying new waxes and lacquers.
- Successfully confirmed materials positions, adhesion and appearance prior to production.
- Performed continuous visual inspections of product lines to check for functionality and safety.
- Double checked inventories and materials according to daily work orders.
- Enhanced product quality by implementing precise lamination techniques and adhering to industry standards.
- Reduced material waste by optimizing the use of laminating films and sheets during production.
- Maintained a safe working environment with routine equipment maintenance and adherence to safety protocols.
- Assisted in training new employees on laminating procedures, ensuring consistent results across the team.
- Implemented lean manufacturing principles, identifying opportunities for waste reduction and process improvements in the lamination area.
Production and Quality operator
ROCHLING AUTOMOTIVE
02.2017 - 12.2018
- Production operator, Quality controller, Parts inventory (auto parts), Machines operator (plastic welding machines and assembly machines)
- Improved production quality by implementing stringent inspection protocols and addressing issues promptly.
- Collaborated with cross-functional teams to drive continuous improvement initiatives and achieve shared goals.
- Assisted with internal audits contributing valuable insights that contributed to maintaining regulatory compliance across operations.
- Performed thorough inspections of incoming materials and outgoing products.
- Tested and evaluated product precision against specifications to reduce discrepancies.
Education
Associate in Computer Science - Computer Science
Pensacola State College
Pensacola, FL12.2023
Certificate in Front End Development - HTML5 And CSS3
UDEMY
12.2023
No Degree - Network And System Administration
Pensacola State College
Pensacola, FL08.2021
High School Diploma -
COSPAL
Senegal07.2016
Skills
- Marketing Management
- Call Management
- Problem-solving abilities
- Creative thinking
- Customer service
- Computer literacy
- MLS Data Entry and Maintenance
- Production Planning
- Quality Management Systems
- Work Instructions
- Supply Chain Management
- Training and Development
- Staff Supervision
- Product Troubleshooting
- Test Design
- Quality Evaluations
- Handling Pharmaceutical Materials
- Excellent Driving Skills
- Reliability
- Documentation
Languages
French
Full Professional
English
Full Professional
Italian
Professional Working
Wolof
Native or Bilingual
Timeline
Bilingual Multi Channel Agent
Alta Resources
08.2023 - Current
Housekeeper
The dream team clean
06.2023 - 08.2023
Medical Courier
Maximum Logistic
05.2023 - Current
Production operator
Pall corporation
01.2023 - 06.2023
Driver
Lyft and Uber
05.2021 - 02.2023
Process engineer
BLUE WIND Technology
04.2020 - 05.2021
Laminator
Jupiter Bach
02.2019 - 04.2020
Production and Quality operator
ROCHLING AUTOMOTIVE
02.2017 - 12.2018
Associate in Computer Science - Computer Science
Pensacola State College
Certificate in Front End Development - HTML5 And CSS3
UDEMY
No Degree - Network And System Administration
Pensacola State College
High School Diploma -
COSPAL
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