Serina Ascencio
Little Caesars
Moore
2
Languages
1
Certification
7
years of professional experience
Dedicated Waitress and Warehouse Associate with 7 years in customer service and inventory management. Enhanced guest satisfaction through exceptional service and effective communication. Trained new staff and maintained operational efficiency, fostering a collaborative team environment. Managed cash transactions and ensured timely deliveries, consistently exceeding performance expectations.
Work History
Crew Member
3 Months- Maintained cleanliness and organization in work areas to ensure compliance with health standards.
- Assisted customers by taking orders and providing menu recommendations, enhancing overall service experience.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the restaurant to promote a a clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Waitress/Server
1 Year 5 Months- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Effectively handled customer inquiries, concerns, or complaints in a professional manner to ensure guest satisfaction
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals to guests
- Maintained cleanliness and organization of dining area by clearing tables, sanitizing surfaces, and restocking supplies to enhance guest experience
- Processed cash transactions accurately, provided change, and reconciled receipts to ensure financial accuracy and efficiency at end of shift
- Trained new servers on restaurant policies, procedures, and service standards to ensure consistent quality and improve service delivery
- Supported fellow team members during busy periods by assisting with tasks such as refilling condiments or running food orders when necessary
Server
5 Months- Received positive feedback for delivering friendly, responsive service that enhanced customer experiences
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies.
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
- Cultivated relationships with regular customers through personalized service that met their preferences
- Ensured timely restaurant closure by coordinating side work with team members, maintaining operational standards
- Contributed to various events by providing setup and service assistance as needed.
- Fostered strong relationships with returning customers, ensuring they received personalized attention.
Warehouse Associate
2 Years 6 Months- Organized and maintained inventory according to company standards, ensuring accurate stock levels
- Efficiently organized and maintained inventory in accordance with company standards
- Maintained a clean and organized work area, promoting safety and efficiency
- Followed all safety protocols and procedures while operating machinery or handling hazardous materials
- Managed responsibilities across two distinct warehouse sections, ensuring smooth operations between both areas.
- Prepared trucks by verifying all necessary supplies for each hospital shipment were included.
- Facilitated on-time truck departures, minimizing overtime and maintaining ahead-of-schedule operations.
Education
High school or equivalent - Engineering
Skills
Customer service (5 years)
Financial transactions
Cash handling (2 years)
Cleaning (6 years)
Multitasking
Time management (6 years)
Teamwork (6 years)
Sanitation standards
Multitasking and organization
Customer engagement (2 years)
Client relations
Flexible schedule (3 years)
Certification
- Driver's License
- March 2024 to July 2026
Languages
English
Spanish - Intermediate
Timeline
Crew Member
Little Caesars
09.2025 - 12.2025Read More
Waitress/Server
Johnny Carino's
12.2021 - 05.2023Read More
Server
THE GREENS COUNTRY CLUB
07.2021 - 12.2021Read More
Warehouse Associate
Cardinal Health
09.2018 - 03.2021Read More
Fairfield High School
High school or equivalent from Engineering
Read More