Serina Brooks
West Chester,PA
Summary
Dedicated professional with over 10 years of customer-facing experience, specializing in customer satisfaction and complaint resolution. Proven track record of driving results through enhanced operational efficiency, increased team productivity, and heightened employee motivation. Hands-on leader recognized for exceptional organizational abilities, critical thinking, and effective prioritization skills. Eager to leverage expertise in a dynamic position that fosters growth and delivers impactful results.
Overview
6
6
years of professional experience
Work History
Private Nanny
Private
West Chester, PA
12.2024 - Current
- Provide personalized childcare and support, ensuring safety and well-being of children.
- Develop engaging educational activities to promote cognitive and social development.
- Manage daily schedules, coordinating meals, playtime, and rest periods effectively.
- Communicate regularly with parents to discuss children's progress and address concerns.
Personal Trainer
F45
01.2024 - Current
- Lead group classes, delivering high-energy instruction to ensure proper movement execution by members.
- Foster community and motivation among participants.
- Educate clients on proper exercise techniques, reducing risk of injury during workouts.
General Manager
Taste & Sea
02.2024 - 11.2025
- Oversaw daily operations as opening manager, driving efficiency and organization within the team. Cultivated a structured environment to enhance workflow and productivity.
- Led operational strategies to enhance efficiency and customer satisfaction across dining services.
- Managed budget implementations, employee reviews, training, and schedules.
- Developed and implemented strategies to increase sales and profitability.
Server/Bartender Trainer
Matt’s Fish Camp
01.2020 - 01.2024
- Oversaw guest service operations by cultivating personal relationships to elevate satisfaction levels. Assisted team in executing food and beverage delivery to maintain service standards.
- Resolved customer complaints swiftly, improving overall dining experience and retention.
- Implemented upselling techniques, contributing to increased sales revenue during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Health Sciences (healthy Lifestyles and fitness science)
Arizona State University
03-2026
Integrative Nutrition Health Coach - undefined
Institute for Integrative Nutrition
01-2020
Skills
- Personable
- Analytical
- Patient
- Interpersonal Communication
- Adaptable
- Relationship building
- Schedule management
- Conflict resolution
- Time management
- Creative thinking
- Critical thinking
- Organizational skills
Timeline
Private Nanny
Private
12.2024 - Current
General Manager
Taste & Sea
02.2024 - 11.2025
Personal Trainer
F45
01.2024 - Current
Server/Bartender Trainer
Matt’s Fish Camp
01.2020 - 01.2024
Integrative Nutrition Health Coach - undefined
Institute for Integrative Nutrition
Health Sciences (healthy Lifestyles and fitness science)
Arizona State University