Serina M. Davenport

• Strategic Leadership and Alignment: Direct cross-campus coordination of initiatives supporting student academic progression and completion. Lead the execution of a production calendar aligned with institutional retention and re-enrollment goals.
• Developed strategic initiatives to enhance student engagement and retention.
• Coordinated budget planning and resource allocation for department projects.
• Analyzed program effectiveness through data-driven assessments and reports.
• Facilitated collaboration between teams by encouraging open communication channels.
• Conducted regular meetings with department heads to review progress on strategic initiatives.
• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
• Data-Driven Decision Making: Collaborate with analytics and product teams to identify trends and create actionable data reports; use tools like Civitas, MyMav, and AI-based systems to drive outcomes.
• Technology Integration: Maximize the use of MyUTA, Slate, and Civitas to streamline nudging campaigns, alert resolution, and progression tracking.
• SWAT and Academic Standing Support: Lead campus-wide SWAT efforts to support students at risk of falling out of academic good standing. Oversee interventions and coordinate a community of practice for standing and readmission efforts.
• Team Leadership: Provide supervision, onboarding, and professional development for staff supporting recovery and progression initiatives.
• Stakeholder Engagement: Build campus buy-in by engaging faculty, advisors, and administrative stakeholders. Serve as a liaison for campus-wide completion initiatives, and policy advocacy.
• Continuous Improvement: Document case studies, assess intervention outcomes, and recommend policy/process improvements. Ensure institutional alignment through ongoing collaboration with leadership.
• Program Oversight: Oversee academic support efforts, coordinate outreach strategies, and enhance structures that support the University Studies program.

Program Oversight.

• Lead weekly staff meetings.
• Weekly 1:1 with Associate Director (RLC)
• Weekly 1:1 with Assistant Director (Advising)
• Weekly 1:1 with AVP for A&E.
• Attend monthly UAEC Leadership meetings and quarterly UAEC staff meetings (FYA + AE).
• Conducted regular meetings with department heads to review progress on strategic initiatives.

Leadership and Supervision.

• Complete annual staff evaluations (with assistance from the outgoing Director).
• Managed departmental budgets and allocated resources effectively.
• Facilitated collaboration between teams by encouraging open communication channels.

Enhancing Engagement.

• Assist with preparation for summer NMO (UT CAP, incoming FTIC).
• Ensure Major Exploration Center programming gets accomplished.
• Developed strategic initiatives to enhance student engagement and retention.

• Coordination of Campaigns/Outreach: Develops, implements, and manages complex advising initiatives designed to support student success, retention outcomes, for a unit, college, or school.
• Coordinates retention initiatives and early alert efforts, which include strategic outreach and the implementation of advising campaigns across CONHI.
• Supervision/Leadership: Provides supervision of advisors and/or support staff, is accountable for the performance of the team, and assists with their onboarding and ongoing training.
• Speaks to various constituencies representing the academic program and academic advising community (e.g., students, advisors, parents, faculty, administrators, etc.). regarding the advising process, orientation, and other activities.
• Assessment: Collects and interprets data, creates reports, and offers ongoing program improvement suggestions for improvement. Participates in data-informed analyses and decision-making processes with the advising director and/or executive team.
• Academic advising shares in the direct advising duties for a small, diverse subpopulation, drop-ins, and/or serves as backup for area advisors as needed.
• Maintain a clear understanding of all applicable federal, state, and university policies and procedures. Keep abreast of relevant academic programs and support services, such as counseling and tutoring, within a college and university, and provide appropriate referrals to students.
• Implemented policies to ensure compliance with university standards
• Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
• Assisted in developing strategic plans to meet organizational goals and objectives.
• Developed and managed a team of 10 employees to ensure efficient operations of the organization.
• Coordinated academic programs to support student success initiatives
• Supervised administrative staff in daily operations management
• Provided guidance to departmental staff in resolving customer complaints.
• Monitored staff performance, provided feedback and conducted annual reviews.
• Collaborated with other departments to improve interdepartmental communication.
• Conducted training sessions on new processes or products for internal staff members.
• Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.

• Supervised advising staff in the absence of or at the request of the direct supervisor. Advised specific population of students individually and in groups.
• Supervised the day-to-day operations of assigned area including the supervision of departmental employees. Provided guidance and direction to staff involved in department services and programs.
• Managed student escalations that go beyond general Academic Advising support. Co-managed daily operations and projects of the advising function to optimize advisor availability and service to students.
• Empowered advisors and ensure a supportive work environment so that individuals may effectively perform their duties and enhance their professional growth
• Performed various outreach functions with groups, including students, faculty, staff, administrators, community members and parents. Coordinated academic advising activities/projects among the academic advising community.
• Collaborated with the recruitment and training of academic advising staff. Served on committees relevant to the mission of the unit. Represented the unit in community events that may occur outside of normal work hours.
• Responsible for academic advising training and development for staff of assigned unit
• Served as liaison to faculty members in exchange of academic information. Responsible for understanding and interpreting the needs of specific populations of students to administrators; for interpreting, formulating, and evaluating institutional rules for students; and for facilitating exchange of academic information.
• Represented the academic unit in meetings with students, parents, faculty, and administrators.
• Advised special populations such as FNS-Freshman Nursing Scholars and Grand Prairie Nursing Academy (high school) students individually and in groups.

• Developed engaging course materials for diverse student populations.
• Facilitated interactive classroom discussions to enhance student learning.
• Evaluated student performance through assignments and exams.
• Provided academic support and mentorship to students individually.
• Implemented innovative teaching strategies to improve student engagement.
• Created lesson plans and developed instructional materials covering required topics and learning objectives.
• Maintained schedule of office hours to assist students and offer educational support.
• Distributed and posted course syllabus and answered student questions regarding standards, material, grading, and progression at beginning of semester.

• Developed strategies to enhance student retention and engagement at El Centro Campus.
• Conducted outreach programs to support at-risk students and provide resources.
• Collaborated with faculty to create supportive academic environments for students.
• Managed communication channels to keep students informed of support services available.
• Guided students in academic planning and course selection processes.
• Developed personalized academic success strategies for diverse student populations.
• Monitored student progress and provided timely interventions as needed.
• Maintained accurate records of student advising sessions and outcomes.
• Guided students in setting goals and achieving educational objectives.
• Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
• Provided academic advisement to students on degree requirements, course selection and university policies.
• Evaluated transfer credits from other institutions and determined how they would apply towards a degree program.
• Coordinated registration procedures at the beginning of each semester, ensuring that all paperwork was completed accurately.
• Met with parents and guardians of current or prospective students to discuss educational concerns or answer questions about the school's offerings.

• Guided students in course selection and academic planning
• Advised students on university policies and procedures
• Supported students in resolving academic challenges
• Provided resources for career development and internships
• Facilitated communication between students and departments
• Assisted in developing personalized education plans
• Monitored student progress by discussing educational goals, grades and performance.
• Fielded in-person, telephone, and email inquiries from students and staff.
• Counseled students on how to select appropriate courses for their major program of study.

• Advised students on university policies and procedures
• Coordinated student orientation sessions and workshops
• Supported students in resolving academic challenges
• Facilitated communication between students and departments
• Monitored student progress by discussing educational goals, grades and performance.
• Fielded in-person, telephone, and email inquiries from students and staff.
• Participated in campus-wide committees related to student services initiatives.
• Counseled students on how to select appropriate courses for their major program of study.