Serina Dominique
Tampa,FL
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Rental Sales Agent
Avis Budget Group (FullTime 40hrs/wk)
Tampa, Florida
05.2022 - Current
- Assisted 60-80 customers daily
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Provided accurate estimates on rental rates based on length of time needed by customer.
- Entered customer data into database system and updated records accordingly throughout the duration of each transaction.
- Collected payment by processing credit card transactions.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
OPS Economic Self Sufficiency Specialist I
State Of Florida - DCF (FullTime 40hrs/wk)
Tampa, Florida
01.2023 - 10.2023
- Assisted 50+ customers on average while reducing call volume to maintain company quota
- Advised clients on the best ways to access public benefits such as food stamps, housing subsidies, and Medicaid.
- Interviewed persons applying for public assistance programs.
- Entered personal, medical, and financial information of clients into database to establish and maintain accurate records reflecting benefits received and ongoing eligibility.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Performed assessments to determine individual limitations and strengths.
- Maintained accurate records and documented client data in company databases.
Medicare Sales Agent (seasonal)
QuoteWizard (FullTime 40hrs/wk)
Tampa, Florida
04.2021 - 02.2022
- Worked independently reported updates weekly to supervisor
- Developed and implemented sales strategies to increase Medicare enrollment.
- Assisted customers with selecting appropriate plans based on their needs.
- Maintained accurate records of sales activities and customer interactions.
- Followed up with clients regularly to ensure satisfaction and address any issues.
- Generated leads through cold calling prospective clients for Medicare services.
- Utilized CRM software tools to track sales progress throughout the process.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
- Explained coverage options to potential policyholders, answering questions or concerns.
Education
Brewster Technical College
Tampa, FL12-2024
Chic Image Academy
Tampa, FL01-2022
High School Diploma -
Brooks Debartolo
Tampa, FL05-2018
2-15 Health, Life And Variable Annuities License
PTCB Certification Anticipated 12/24
Skills
- Computer Literacy
- Sales Techniques
- Safety Compliance
- Accuracy and efficiency
- Multitasking
- Verbal Communication
- Detail orientation
- Mathematical proficiency
- Problem Resolution
- Time management expertise
Timeline
OPS Economic Self Sufficiency Specialist I
State Of Florida - DCF (FullTime 40hrs/wk)
01.2023 - 10.2023
Rental Sales Agent
Avis Budget Group (FullTime 40hrs/wk)
05.2022 - Current
Medicare Sales Agent (seasonal)
QuoteWizard (FullTime 40hrs/wk)
04.2021 - 02.2022
Brewster Technical College
Chic Image Academy
High School Diploma -
Brooks Debartolo
2-15 Health, Life And Variable Annuities License
PTCB Certification Anticipated 12/24
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