Serina Dominique
Tampa,FL
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Rental Sales Agent
Avis Budget Group
Tampa, Florida
02.2025 - Current
- Employed sales techniques to boost sales and services.
- Compiled weekly sales reports for management review including number of cars rented per day, week; revenue generated; add-on services sold.
- Collaborated with team members to enhance customer service experience.
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Maintained knowledge of local attractions and events to suggest activities to customers when requested.
- Attended training sessions regularly to stay up-to-date on new products, services, company policies and procedures.
- Prepared and submitted reports to supervisor.
Pharmacy Technician
CVS Pharmacy
Tampa, Florida
02.2025 - Current
- Dispensed medications accurately following prescriptions and safety protocols.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Maintained cleanliness and organization of the pharmacy workspace daily.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Rental Sales Agent
Avis Budget Group
Tampa, Florida
05.2022 - 02.2025
- Assisted 60-80 customers daily
- Explained rental policies and procedures to customers clearly and effectively.
- Upsold optional services such as insurance coverage or GPS navigation systems when appropriate.
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences
- Provided accurate estimates on rental rates based on length of time needed by customer.
- Entered customer data into database system and updated records accordingly throughout the duration of each transaction.
- Completed paperwork such as rental agreements, credit card forms, accident reports accurately and efficiently.
OPS Economic Self Sufficiency Specialist I
State Of Florida - DCF
Tampa, Florida
01.2023 - 10.2023
- Assisted 50+ customers on average while reducing call volume to maintain company quota
- Advised clients on the best ways to access public benefits such as food stamps, housing subsidies, and Medicaid.
- Interviewed applicants applying for public assistance programs.
- Entered personal, medical, and financial information of clients into database to establish and maintain accurate records reflecting benefits received and ongoing eligibility.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Performed assessments to determine individual limitations and strengths.
- Maintained accurate records and documented client data in company databases.
Education
Ph.D. - Pharmacy
South College
Knoxville, TN06-2029
Pharmacy Technician Program -
Brewster Technical College
Tampa, FLFacial Specialist -
Chic Image Academy
Tampa, FLHigh School Diploma -
Brooks Debartolo
Tampa, FLSkills
- Computer Literacy
- Sales Techniques
- Safety Compliance
- Accuracy and efficiency
- Multitasking
- Communication
- Detail orientation
- Mathematical proficiency
- Problem Resolution
- Time management
Certification
- 2-15 Health, Life And Variable Annuities License
- Facial Specialist (Esthetician) License
- American Heart Association CPR Certified
- Florida Registered Pharmacy Technician RPht
- Pharmacy Technician Certification(PTCB)CPht
- Immunization Delivery Certification(APhA)
Timeline
Lead Rental Sales Agent
Avis Budget Group
02.2025 - Current
Pharmacy Technician
CVS Pharmacy
02.2025 - Current
OPS Economic Self Sufficiency Specialist I
State Of Florida - DCF
01.2023 - 10.2023
Rental Sales Agent
Avis Budget Group
05.2022 - 02.2025
Ph.D. - Pharmacy
South College
Pharmacy Technician Program -
Brewster Technical College
Facial Specialist -
Chic Image Academy
High School Diploma -
Brooks Debartolo
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