Serina Felix

Alhambra,CA

Summary

Dynamic Operations Manager with a proven track record at CVS Pharmacy, excelling in team leadership and problem-solving. Successfully implemented strategies that boosted revenue and enhanced customer satisfaction. Skilled in inventory management and employee development, fostering a culture of accountability and high performance within diverse teams.

Overview

years of professional experience

Work History

Operations Manager

CVS Pharmacy

11.2021 - 12.2023

Oversaw construction of visually appealing merchandise setups to draw customer interest.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Led hiring, onboarding and training of new hires to fulfill business requirements.

Guest Services Manager

The Shops at Montebello

09.2019 - 10.2020

Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
Led weekly team meetings to communicate upcoming promotions and current metrics.

Store Manager

Sweet Factory

04.2015 - 09.2019

Ensured daily tasks were executed efficiently, providing a secure setting.
Managed disputes professionally to maintain strong clientele connections.
Ensured optimal product levels and inventory management.
Organized frequent evaluations to enhance staff development.
Approved regular payroll submissions for employees.
Ensured accurate daily revenue summaries through reconciliation of sales data.

Education

General Studies

Pasadena City College

Pasadena, CA

High School Diploma -

Pasadena High School