Serina Hartley
Mesquite,TX
Summary
Experienced and dedicated restaurant leader with over 18 years in food service management, including direct experience with Wingstop. Proven ability to support high-performing teams, enhance guest satisfaction, and drive operational excellence. Seeking an Assistant General Manager position at Wingstop to continue contributing to the brand's success through team leadership, cost control, and consistent execution of brand standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shift Manager
Wingstop
12.2024 - Current
- Manage daily shift operations, ensuring smooth flow and adherence to company standards.
- Lead team to deliver outstanding customer service and meet performance goals.
- Train and mentor new hires, supporting their growth and development.
- Monitor compliance with safety and sanitation regulations.
- Assist with inventory management and ordering supplies.
General Manager
Wingstop
10.2022 - 02.2024
- Oversaw all daily operations to maintain high standards in food quality, cleanliness, and guest service.
- Directed and motivated team of shift leaders and crew members, improving morale and efficiency.
- Maintained cost controls for labor and food, consistently achieving profit goals.
- Developed and executed marketing campaigns to boost foot traffic and sales.
- Recruited and coached new staff, creating a collaborative and high-performing team environment.
- Resolved customer concerns quickly, ensuring positive brand experiences.
General Manager
Braum's, INC
08.2009 - 05.2022
- Directed a team of 6 assistant managers and over 50 crew members in high-volume store operations.
- Ensured exceptional customer service through strategic hiring, training, and staff development.
- Managed inventory valued at $64,000 to guarantee availability and reduce waste.
- Controlled labor and food costs to consistently achieve financial targets during peak and non-peak periods.
- Facilitated new company initiatives by training staff and implementing processes.
- Achieved daily, weekly, monthly, and annual financial goals by aligning operations with company objectives.
- Resolved corporate complaints to enhance customer satisfaction.
- Oversaw operations across 7 stores to ensure consistent performance.
Assistant Manager
Braum's, INC
05.2009 - 08.2009
Shift Manager
Braum's, INC
10.2008 - 05.2009
Crew Member
Braum's, INC
04.2008 - 10.2008
Education
Medical Assistance -
Remington College
05.2010
Skills
- Restaurant Operations Management
- Team Leadership & Development
- Customer Satisfaction Enhancement
- Budgeting & Cost Control
- Sales & Profitability Growth
- Inventory & Supply Chain Management
- Conflict Resolution
- Hiring & Training
- Health, Safety & Sanitation Compliance
Certification
Food Handler Certification
Timeline
Shift Manager
Wingstop
12.2024 - Current
General Manager
Wingstop
10.2022 - 02.2024
General Manager
Braum's, INC
08.2009 - 05.2022
Assistant Manager
Braum's, INC
05.2009 - 08.2009
Shift Manager
Braum's, INC
10.2008 - 05.2009
Crew Member
Braum's, INC
04.2008 - 10.2008
Medical Assistance -
Remington College
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