Serina Humber
Lakeland,Fl
Summary
Available to discuss a challenging and responsible position where my background and experience can be utilized to our mutual interest. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Podiatry Medical Assistant
Lakeland Foot And Ankle Services
Lakeland, FL
12.2021 - 12.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Managed over 20-40 patients a day
- Increased sales by 40%
Podiatry Medical Assistant
Ankle & Foot Center of Tampa Bay
Plant City, FL
12.2018 - 08.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Performed medical records management, including filing, organizing and scanning documents.
- Increased sales by 20%
- Managed over 30-50 patients a day
Patient Access Representative
Lakeland Regional Medical Center
Lakeland, FL
07.2015 - 10.2016
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Patient Access Representative
Winter Haven Baycare Hospital
Winter Haven, FL
04.2013 - 07.2015
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Trained new staff on hospital processes and procedures.
- Contacted patients on annual renewal dates to offer assistance.
- Addressed bad debts in line with set protocols.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Podiatry Medical Assistant
Foot Care Center
Lakeland, FL
02.2011 - 04.2013
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
Podiatry Medical Assistant
Central Florida Foot and Ankle Center
Winter Haven, FL
04.2007 - 04.2010
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared lab specimens for diagnostic evaluation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Collection Dept
GC Services
Lakeland, FL
09.2004 - 09.2006
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Achieved performance goals on consistent basis.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Identified and contacted customers with overdue accounts to address payment status.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Developed and documented collection procedures and policies to comply with government regulations.
Cashier
Winn-Dixie Stores
Lakeland, FL
02.2000 - 03.2003
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
Education
Certificate - Nail Specialist
Ridge Career Technician
Winter Haven, FL06.2017
Medical Assistant -
Florida Career Institute
Mulberry, FL01.2007
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL05.2004
Skills
- Computer Skill appropriate to position
- Customer Service Skills
- Organizational skills
- Critical Thinking
- Work independently with minimal supervision
- Indirect Patient Care
- Payment Collection
- HIPAA Compliance
- Patient Flow Management
- Inventory Management
- Patient Scheduling
- Data Entry
- Procedure Assistance
- Medical Terminology
- Diagnostic Equipment Expertise
- Equipment Sterilization
- Patient Relations
- Electronic Health Records
- Medical Procedures
- Simple Dressings
- Complex Problem-Solving
- Specimens Collection and Processing
- Reliable Transportation
- Sterile Technique
Certification
- Nail Specialist, 06/2017, current
- X-ray tech for foot and ankle, 2019, current
Job Duties
- Registration Rep. Duties, The Patient Access Service (PAS) Representative may be responsible for performing functions in any of the following PAS modalities; and must be proficient in at least two of these modalities: Front Desk; Registration; Scheduling; Financial Counseling; Bed Control; Cashier; Insurance; and Document Imaging; Must be flexible and willing to rotate shifts periodically; Performs other duties as assigned.
- Podiatrist Medical Assistant Duties, Customer Service skills Scheduling appointments and initial visits Verifying health insurance Administered test (mini Doppler and Pssd) Taking and developing x-rays Maintain inventory of medical and office supplies Answered phones in professional manner Casting/scanning for orthotics Casting/removing hard cast Assisted doctors during in office surgeries: P&A, total Nail avulsion, wart, etc. Traveling to multiple locations to assist the doctor and staff Participated in health fair orientation and recruitment of patients Draw injection and dispense Clean exam rooms before and after shifts Set up instruments and equipment Performing data entry and responsible for greeting patients Taking and sending cultures and biopsies to labs Strapping Preparing dressing and Nail debridement Taking out sutures and staples Verifying patient insurance coverage, to ensure necessary procedures are covered by an individual’s provider. Responsible for entering data in an accurate manner, as it is my job to update patient benefit information in the organization’s insurance system and verify that existing information is accurate.
References
- Ana Hernandez 786-616-1503
- Tonconia Taylor, 407-936-8313
- Rachel Sams 863-430-2603
Timeline
Podiatry Medical Assistant
Lakeland Foot And Ankle Services
12.2021 - 12.2023
Podiatry Medical Assistant
Ankle & Foot Center of Tampa Bay
12.2018 - 08.2021
Patient Access Representative
Lakeland Regional Medical Center
07.2015 - 10.2016
Patient Access Representative
Winter Haven Baycare Hospital
04.2013 - 07.2015
Podiatry Medical Assistant
Foot Care Center
02.2011 - 04.2013
Podiatry Medical Assistant
Central Florida Foot and Ankle Center
04.2007 - 04.2010
Collection Dept
GC Services
09.2004 - 09.2006
Cashier
Winn-Dixie Stores
02.2000 - 03.2003
Certificate - Nail Specialist
Ridge Career Technician
Medical Assistant -
Florida Career Institute
High School Diploma -
Lake Gibson Senior High School
- Nail Specialist, 06/2017, current
- X-ray tech for foot and ankle, 2019, current
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