Serina Larwa
Egg Harbor,NJ
Summary
Dynamic professional, excelling in customer service and building rapport with customers. Demonstrated ability to quickly master tasks, leading to enhanced team performance and customer satisfaction. Skilled in attention to detail and fostering strong team relationships, significantly contributing to a positive and efficient work environment.
Overview
2026
2026
years of professional experience
Work History
Retail Associate
MGM Resorts
08.2024 - 09.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment activities.
- Operated point-of-sale system efficiently, ensuring timely processing of transactions.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Greeted customers and provided outstanding customer service.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Trained new associates on store policies, procedures, and customer service protocols.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Online Order Filling Team Associate
Walmart
7 2021 - 4 2023
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise .
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Education
High School Diploma -
Absegami High School
Galloway, NJ06.2022
Skills
- Staff education and training
- Team Building
- Attention to Detail
- Fast Learner
- Customer Service
- Positive Attitude
- Decision-making capacity
- Meeting facilitation
- Following instructions
- Money handling
- Complaint resolution
- Relationship building
Languages
English
Native or Bilingual
Timeline
Retail Associate
MGM Resorts
08.2024 - 09.2025
Online Order Filling Team Associate
Walmart
7 2021 - 4 2023
High School Diploma -
Absegami High School
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