Serina Lugo
Bradenton,FL
Summary
Driven professional with a track record of enhancing customer experiences at Sky Zone Trampoline Park through assertive conflict management and problem-solving abilities. Excelled in maintaining safety and exceeding service goals, demonstrating active listening and organizational skills. Achieved a welcoming environment, showcasing a blend of interpersonal and operational competencies.
Overview
2
2
years of professional experience
Work History
Court Monitor
Sky Zone Trampoline Park
06.2024 - Current
- Kept games moving by maintaining game rules and managing game conflicts.
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
Receptionist
Goodfeathers Tattoos & Piercings
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct artists.
- Kept reception area clean and neat to give visitors positive first impression.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Babysitter
Self Employed Services
09.2022 - Current
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
High School Diploma -
Bayshore High School
Bradenton, FL05.2026
High School Diploma -
Manatee School For The Arts
Palmetto, FLSkills
- Assertiveness
- Problem-solving abilities
- Active Listening
Timeline
Court Monitor
Sky Zone Trampoline Park
06.2024 - Current
Receptionist
Goodfeathers Tattoos & Piercings
01.2023 - Current
Babysitter
Self Employed Services
09.2022 - Current
High School Diploma -
Bayshore High School
High School Diploma -
Manatee School For The Arts
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