Summary
Overview
Work History
Education
Skills
References
Achievementcompletion
Timeline
Generic

Raquel Ayala

Carson City,NV

Summary

I am looking for an opportunity where I can complement my skills and contribute in the most effective manner. To maintain a full-time position that offers professional challenges utilizing interpersonal skills, and excellent time management. Proven to understand the business needs and customer requirements. I am a clear communicator and self-motivated, highly organized when coordinating documents. Team player with strong organizational skills.

Overview

18
18
years of professional experience

Work History

Senior Customer Solutions Rep

Chromalloy Aerospace
01.2022 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained comprehensive knowledge of company offerings to provide accurate information to customers, fostering trust in the brand.
  • Served as point of contact for customers during all stages of the sales process, maintaining clear communication.
  • Exceed performance metrics by prioritizing tasks effectively and focusing on delivering outstanding service.
  • Showcased strong problem-solving abilities by identifying areas for improvement within the department and offering actionable solutions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • A passion for customer service and exceeding expectations
  • Ability to work independently and as part of a team

Collections Rep II

Harley Davidson Financial Services
04.2014 - 12.2021
  • Responsible for protecting employees, customers, and corporate information, assigning accounts to agencies for repossession or skip tracing, maintaining awareness of banking laws and regulations
  • Conducted thorough credit evaluations to minimize risk exposure and contribute to overall portfolio health.
  • Achieved performance goals on consistent basis.
  • Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
  • Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
  • Resolved challenging situations with friendly but firm strategies.

Lead Teller

Wells Fargo
11.2010 - 04.2014
  • Verified customer information, received check and cash deposits, processed payments, created customer accounts, update customer profiles, made introductions to other bankers and partners.
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.

Customer Service Representative

Bank of America
01.2007 - 01.2010
  • Completed specialized functions including foreign currency exchange, cashier's check preparation, and night deposit supervision.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Education

Artesia High School
Cerritos, California
06.2004

Skills

  • Able to complete tasks with limited supervision
  • Excellent Communication
  • Drive a sense of urgency
  • Self-motivation
  • Time management
  • Organizational Skills
  • Teamwork
  • People Skills
  • Active Listening
  • Adaptability and Flexibility

References

  • Andrew Booth, (562)552-7252, Drew.v.booth@me.com
  • Monique Rupley, Co-worker, (530)913-6635, M.Rupley@Hdfs.com

Achievementcompletion

  • Project Management
  • Customer Satisfaction Award
  • CI Orange Level Award
  • CNV Accelerator Work scope
  • Mentorship


Project management, I helped create a project that defines a process of optimization for each skip tool available to the collection & loss mitigation departments. I gathered requirements to deliver the solution responsible for executing the work to deliver the solution that escalates risks, issues, and obstacles.

Timeline

Senior Customer Solutions Rep

Chromalloy Aerospace
01.2022 - Current

Collections Rep II

Harley Davidson Financial Services
04.2014 - 12.2021

Lead Teller

Wells Fargo
11.2010 - 04.2014

Customer Service Representative

Bank of America
01.2007 - 01.2010

Artesia High School

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Raquel Ayala