Serina Perez
Modesto,CA
Summary
Driven professional with a strong background in administrative and student support roles, notably with Yosemite Community College District. Excelled in leveraging advanced MS Office Suite and database management to streamline operations and enhance student services. Demonstrated exceptional customer service and interpersonal skills, significantly improving community engagement and support resource connectivity.
Overview
8
8
years of professional experience
Work History
Student Services Representative
Yosemite Community College District
Modesto, CA
03.2023 - Current
- Perform technical duties related to the intake of student admissions, registration, record information, and financial aid documents.
- Perform specialized and complex technical duties within online electronic systems, such as processing applications and entering financial aid data.
- Identify and correct the data entry of confidential student information, such as name, SSN, and date of birth changes.
- Analyze and maintain permanent student records and files related to admissions and financial aid.
- Serve as a lead to provide information to students and community members at student success events, workshops, and in the student success lab.
- Respond to complex inquiries and complaints from students, staff, and the general public through face-to-face, telephone, email, and online chat communication.
- Respond to complex inquiries regarding important regulations, policies, and procedures.
- Connect prospective and current students with support resources designed to sustain their success.
- Provide detailed information and guidance regarding online platforms such as Bank Mobile, Student Portal, and Electronic Data Submission (EDS).
- Provide guidance to new staff members about their roles and responsibilities within the organization's programming framework.
- Provide initial mediation of disputes and complaints regarding enrollment services.
- Coordination of student petition documents and procedures.
- Coordination of residency documents and procedures.
- Analyze and evaluate complex files, records, transcripts, and other information, and document them into an automated records management system.
- Attend meetings, participate on committees, and assist other staff with assigned functions, as needed.
- Maintain accurate student files in accordance with FERPA regulations.
- Work effectively in team environments to make the workplace more productive.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Program Specialist, Student Services TOC
Yosemite Community College District
Modesto, CA
09.2024 - 12.2024
- Organized workshops and other special events as part of outreach efforts.
- Created promotional materials for publicizing events associated with schools of.
- Facilitated communication between departments to ensure the timely completion of projects and events.
- Identified opportunities to improve or enhance program initiatives and operations.
- Collaborated with other departments within an organization on cross-functional projects.
- Answered questions and responded to student flags to deliver a high level of service to students and staff.
- Provided excellent service and attention to students, whether face-to-face or through electronic appointments.
Administrative Assistant
JA Properties
Modesto, CA
11.2019 - 11.2022
- Developed administrative processes to achieve organizational objectives, and improve office efficiency.
- Managed complex and specialized physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Analyzed and utilized editing programs to proofread content for typo-free emails, memos, and documentation.
- Coordination of inventory and supplies for the office.
- Facilitated effective business correspondence by managing incoming calls and emails.
- Processed and evaluated complex financial documents, contracts, expense reports, and invoices.
- Created and maintained systems and procedures by analyzing complex operational practices, recordkeeping systems, office layout, and budgetary requirements.
- Analyzed financial transactions to uphold precise records by systematically reconciling various accounting components.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Student Assistant
Yosemite Community College District
Modesto, CA
08.2017 - 11.2019
- Assist and aid students with registration and MJC application process.
- Assist students with process of required student orientation.
- Assist students with Math/English placement testing.
- Assist students with financial aid process and documentation. Answered and explained federal and state qualifications and funding process by collaborating with other departments.
- Assist students with financial aid appeals process.
- Collaborate with SSSP team to attend to students needs.
- Direct students to the appropriate student services offered by MJC, in order to meet academic and/or personal needs.
Education
Bachelor of Arts - Psychology
California State University, Stanislaus
Turlock, CA05.2022
Associate of Arts - Psychology
Modesto Junior College
Modesto, CA05.2020
Skills
- Advanced MS Office Suite Knowledge As well as experience in the following systems: EDS, Web Grants, Accuplacer, CCC Apply, SharePoint, Colleague, Bank Mobile, Starfish, National Student Clearing House, Etrieve, SARs, and QuickBooks
- Proficient in Excel Spreadsheets
- Strong Organizational Skills
- Strong Customer Service Skills
- Experience in database and client management systems
- Effective interpersonal, diversity, and oral and written communication skills
- Collaborative and teamwork skills
- Financial accounting and business management skills
- Proficient in English usage, spelling, grammar, punctuation, and arithmetical processes
- Experience in advanced technical processing and administrative practices
- Experience in computerized data management, storage, and retrieval systems
- Ability to interpret and practice college instructional goals and objectives
- Ability to interpret and implement employment laws and practices
Timeline
Program Specialist, Student Services TOC
Yosemite Community College District
09.2024 - 12.2024
Student Services Representative
Yosemite Community College District
03.2023 - Current
Administrative Assistant
JA Properties
11.2019 - 11.2022
Student Assistant
Yosemite Community College District
08.2017 - 11.2019
Bachelor of Arts - Psychology
California State University, Stanislaus
Associate of Arts - Psychology
Modesto Junior College
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