Summary
Overview
Work History
Education
Skills
Currenttraining
References
Timeline
Generic

Serina Pittman

Corpus Christi,TX

Summary

With over 10 years customer service experience in various industries I'm looking to acquire a position that will allow me to utilize my skills and further my knowledge, to advance with your organization.

Overview

20
20
years of professional experience

Work History

Pharmacy Technician

Walmart
02.2017 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Resolved third-party billing, computer system and customer service issues.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Administered flu and Covid shots to customer ages 3 and up

Home Health Caregiver

Girling Home Health
09.2015 - 07.2016
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
  • Assisted disabled clients to support independence and well-being.

Pharmacy Technician

CVS health
03.2013 - 11.2015
  • Customer service, sales, typing up, Filling and selling prescriptions, verify insurances, filing typed prescriptions and filled prescriptions, call patients for refill reminders

Attendant

All Washed up Laundromat
08.2011 - 01.2013
  • Assisted customers with clothing and laundering and folding, Customer service and cashier

Cashier

Dollar General Retail Store
08.2011 - 03.2012
  • Cashier/ check out service rep, money handling register balancing inventory control stocked shelves

Office manager

S&S Power Systems
08.2006 - 01.2008
  • Supervisor of the office which included A/R & A/P payroll for 5 employees scheduled personnel and prepared company bids for owners approval and execution

Manager, Assistant Manager, Head waitress

O’Malley’s Bar
05.2004 - 01.2005
  • Responsible for beer and liquor inventory and ordering according to the TABC laws and regulations., Assisted with daily operations as needed including payroll and personal schedules

Education

Pharmacy Technician Program -

Southern Careers Institute
Corpus Christi, TX
01.2013

Diploma -

Skidmore-Tynan High School
Skidmore, TX
05.2004

Skills

  • Great communication skills
  • Excellent phone etiquette
  • Great customer service
  • Intrapersonal Skills
  • Word
  • Excel
  • PowerPoint
  • Type 60 WPM
  • Operation of a cash register
  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Answering customer questions
  • Insurance Billing
  • Medication Dispensing
  • Patient confidentiality
  • Prescription Filling
  • Insurance Verification
  • Supply Restocking
  • Pharmacy Ethics
  • Pharmacology knowledge
  • HIPAA
  • Pharmacy and customer records management
  • Drug Classification Knowledge
  • Drug Inventory Control
  • Labeling Accuracy
  • Drug safety
  • Pharmaceutical Calculations
  • Stocking shelves
  • Processing payments
  • Pharmacy Software Proficiency
  • Interpreting and Processing Medication Orders
  • Pharmacy Law Compliance
  • Healthcare regulations
  • Medication labels
  • Medicare and Medicaid process
  • Verifying orders
  • Advanced math skills
  • Manual and automated medication dispensing
  • Secure storage of medications
  • Attention to Detail
  • HIPAA Compliance
  • Prioritization and Organization
  • Prescription Filling and Labeling

Currenttraining

  • Great communication skills
  • Excellent phone etiquette
  • Great customer service
  • Intrapersonal Skills
  • Word
  • Excel
  • PowerPoint
  • Type 60 WPM
  • Operation of a cash register

References

Available upon request

Timeline

Pharmacy Technician

Walmart
02.2017 - Current

Home Health Caregiver

Girling Home Health
09.2015 - 07.2016

Pharmacy Technician

CVS health
03.2013 - 11.2015

Attendant

All Washed up Laundromat
08.2011 - 01.2013

Cashier

Dollar General Retail Store
08.2011 - 03.2012

Office manager

S&S Power Systems
08.2006 - 01.2008

Manager, Assistant Manager, Head waitress

O’Malley’s Bar
05.2004 - 01.2005

Pharmacy Technician Program -

Southern Careers Institute

Diploma -

Skidmore-Tynan High School

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Serina Pittman