Summary
Overview
Work History
Skills
Timeline
Generic

Serina Ponce

Nampa,ID

Summary

Dedicated and focused Project Management Specialist with over 20 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in staff training and development, customer service and process improvements.

Overview

20
20
years of professional experience

Work History

Owner

Spotless Clean Treasure Valley
Nampa, ID
04.2022 - Current
  • Developed and implemented business plan to grow company revenue.
  • Identified and recruited new staff members to support company operations.
  • Created brand awareness campaigns to increase customer base.
  • Negotiated contracts with clients for services rendered.
  • Managed financial records, including budgets, cash flow, invoicing, and payroll.
  • Collaborated with marketing team on branding strategies for products and services offered.
  • Oversaw day-to-day operations of the business, including staff management and scheduling.
  • Reviewed employee performance evaluations to ensure compliance with company policies and procedures.
  • Conducted regular audits of operational processes in order to identify areas for improvement.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.

Project Manager

Giacalone Design Services
Gilroy, CA
09.2016 - 02.2022
  • Monitored the progress of construction projects ensuring quality control standards were met.
  • Assessed project risks and developed mitigation strategies.
  • Coordinated with architects, engineers, surveyors, inspectors, and other specialists throughout the duration of the project.
  • Conducted regular meetings with clients to discuss progress reports and changes in scope or design.
  • Provided technical guidance to on-site personnel including laborers and supervisors.
  • Resolved conflicts between various parties involved in the construction process.
  • Created a timeline for completing tasks related to the project.
  • Identified potential problems that may arise during the course of construction.
  • Managed multiple teams working on different aspects of a single project.

Development Manager

LOC Associates
San Jose, CA
09.2015 - 08.2016
  • Coordinated the retail development and construction for clients ensuring the quality, timeliness, and budget were adhered to.
  • Oversaw the entire process of retail development from site selection to opening. Including the landlord negotiations, design, fabrication of fixtures, and construction.

Sr. New Business Rep.

PG&E Utility
Cupertino, CA
04.2009 - 08.2015
  • Project management for the planning, engineering, and construction of gas and electric facilities, including relocations, underground line extensions, and new services as they relate to commercial and home subdivision projects from planning to meter set.
  • Coordinated with internal departments, customers, and contractors who were involved with the project and worked to define the project's background, objective, design scope, schedule, roles and responsibilities. Created a great customer experience through communication and meeting customer needs.
  • Ensured that the correct type of financial order, work category, etc., had been applied and actively monitored costs and proactively addressed potential overrun issues in accordance with Company guidelines. Created contracts in accordance with Tariffs and standards.
  • Maximized public and employee safety by ensuring that job designs are performed to Company and state standards and met all compliance requirements. I was also actively part of the division/regional safety team.

Business Customer Field Rep/ Solar Specialist

PG&E Utility
07.2004 - 04.2009
  • Conducted onsite energy audits for commercial customers and recommended energy efficiencies to implement.
  • Assisted with state rebates for implementing energy efficiency measures.
  • Coordinated with partners to assist in implementing recommended efficiencies for little to no cost.
  • Assisted solar customers with deciphering complicated annual solar bills.
  • Assisted solar customers with California rebate questions

Skills

  • Regulatory Compliance
  • Budget Administration
  • Business Management
  • Administrative Oversight
  • Strategic Planning
  • Employee Development
  • Business Planning
  • Client Service
  • Strategic Project Planning

Timeline

Owner

Spotless Clean Treasure Valley
04.2022 - Current

Project Manager

Giacalone Design Services
09.2016 - 02.2022

Development Manager

LOC Associates
09.2015 - 08.2016

Sr. New Business Rep.

PG&E Utility
04.2009 - 08.2015

Business Customer Field Rep/ Solar Specialist

PG&E Utility
07.2004 - 04.2009

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Serina Ponce