Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serina Powell

Bloomfield,NJ

Summary

Knowledgeable Guest Service Representative experienced in busy public setting. Driven and dedicated with a focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

A hardworking and passionate job seeker with strong organizational skills eager to secure a customer service position. Ready to help the team achieve company goals.

Highly communicative professional with more than 2 years of expertise as a Customer Service Representative. Looking to join a company that can help me enhance my current skills in the customer service department and learn new systems and skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Group Fitness Instructor

La Fitness - Fitness International
04.2016 - Current
  • Improved class attendance by creating innovative and engaging group fitness routines.
  • Enhanced client satisfaction through the customization of workout plans based on individual needs and goals.
  • Increased member retention by fostering a supportive and motivating exercise environment.
  • Collaborated with fellow instructors to develop new fitness programs, resulting in increased class variety for members.
  • Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
  • Streamlined administrative tasks such as maintaining accurate attendance records and updating class schedules, contributing to efficient gym operations.
  • Served as a mentor for new instructors, sharing expertise and offering constructive feedback to promote professional growth within the team.
  • Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.

Event Partnership Coordinator

Light Of Gold PR & Gold Wellness Circle
09.2022 - 09.2023
  • Organized partner-focused events to strengthen relationships, exchange ideas, and share best practices among collaborators.
  • Enhanced event attendance by implementing strategic marketing plans and promoting events through various channels.
  • Managed event logistics, ensuring seamless execution and positive experiences for all attendees.
  • Successfully coordinated multiple events simultaneously, maintaining strict adherence to deadlines and budgets.
  • Negotiated contracts with vendors, securing competitive pricing while maintaining high-quality products and services.
  • Increased brand awareness by coordinating engaging promotional events that showcased company products or services.

Guest Services Representative

American Dream Mall - Guest Services Department
01.2021 - 08.2022
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash-handling procedures at all times.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed guests on arrival, displaying a professional and friendly approach.
  • Responded to guest inquiries, complaints, and special requests to increase customer satisfaction

Guest Services Representative

Newark Liberty Airport
05.2018 - 06.2020
  • Enhanced company reputation by providing exceptional customer service and support.
  • Increased customer satisfaction by helping travelers navigate Newark Airport.
  • Handled customer complaints quickly and professionally to restore customer confidence
  • Greeted customers warmly to set the tone of customer experience and provide a welcoming and friendly atmosphere.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Education

Bachelor of Arts - Media Communications

Open Polytechnic of New Zealand
Wellington, New Zealand

Skills

  • Guest Relations
  • Customer Service
  • Guest Orientation
  • Complaint Handling
  • Event Information Management
  • Excellent communication
  • Customer service orientation
  • Tourism industry knowledge
  • Scheduling
  • Product Knowledge

Certification

Group Exercise Fitness Certified

CPR /AED First Aid Certified


Timeline

Event Partnership Coordinator

Light Of Gold PR & Gold Wellness Circle
09.2022 - 09.2023

Guest Services Representative

American Dream Mall - Guest Services Department
01.2021 - 08.2022

Guest Services Representative

Newark Liberty Airport
05.2018 - 06.2020

Group Fitness Instructor

La Fitness - Fitness International
04.2016 - Current

Bachelor of Arts - Media Communications

Open Polytechnic of New Zealand

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Serina Powell