Serina Salvatore
Austin,TX
Summary
Seeking opportunities in the hair industry to learn and grow as a new hairstylist. I am an efficient worker. I believe quality is very important in this industry and I am able to provide my clients a great experience every time.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Smoke N Chill
05.2023 - Current
- As a sales associate I have extensive knowledge over all the products we offer.
- I am trained to enter inventory into our store program.
- Inventory includes: checking invoices, entering all products into the system, verifying physical merchandise matches system quantity, and display all items neatly.
- Create orders to restock product.
- Trained on 5 star rewards system.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Pluckers Wing Bar
01.2023 - 02.2023
- I have food handlers and TABC
- As a server I have been responsible for taking care of my section, side work, closing, and opening
Technical Support Representative
Apple Kelly Connect
05.2022 - 11.2022
- Trained in Apple support to help troubleshoot all iOS and Mac products.
- Began in iOS and was promoted to Mac support.
- I would be responsible for troubleshooting product and software issues, create repairs, and schedule callbacks when needed.
- Trained to work in stressful situations.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Central Loss Reporting Unit
Progressive
08.2021 - 04.2022
- I would take inbound calls for auto claims.
- For new claims, I would work in many different programs to obtain as much information as possible and set up additional services if needed.
- While handling calls, I would maintain excellent customer service and help direct customers on what to expect after.
Assistant Manager
Hat Creek Burger Company
09.2018 - 04.2021
- I was the main closing manager.
- I was responsible for closing the restaurant and ensuring it was ready for opening shift.
- I would be in charge of anywhere from 6-10 employees at a time.
- End of day included counting all registers, preparing the bank deposit, enter sales, EOD report, and arming and locking the store.
Education
Certificate of Completion - Cosmetology
Paul Mitchell The School
Austin, TX09.2024
High School Diploma -
Holy Trinity Catholic High School
Temple, TX05.2017
Skills
- Provide Precise Haircuts
- Hair Color Theory
- Lightener and Foil Work
- Cash Handling
- Management
- Supervising Experience
- Customer service
- Computer skills
- Inventory Control
- Accounting
- Software Troubleshooting
- Help Desk
Websites
Certification
Real Estate License
Dream Catchers 4 in 1 Extensions course
Assessments
- Data entry: Attention to detail, Proficient, 04/01/22
- Management & leadership skills: Impact & influence, Proficient, 04/01/22
- Sales skills, Proficient, 04/01/22
- Administrative assistant/receptionist, Proficient, 03/01/22
- Customer service, Proficient, 03/01/22
- Work style: Reliability, Proficient, 04/01/22
- Retail customer service, Proficient, 04/01/22
- Customer focus & orientation, Proficient, 03/01/22
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
Smoke N Chill
05.2023 - Current
Server
Pluckers Wing Bar
01.2023 - 02.2023
Technical Support Representative
Apple Kelly Connect
05.2022 - 11.2022
Central Loss Reporting Unit
Progressive
08.2021 - 04.2022
Assistant Manager
Hat Creek Burger Company
09.2018 - 04.2021
Certificate of Completion - Cosmetology
Paul Mitchell The School
High School Diploma -
Holy Trinity Catholic High School