Summary
Overview
Work History
Education
Skills
Timeline
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Serina Smith

Chico,CA

Summary

Dynamic employee excelling in customer service and workflow optimization. Demonstrated ability to adapt to new technologies and enhance customer loyalty through effective problem-solving and team collaboration. Achieved positive feedback by maintaining high cleanliness standards and fostering repeat business. Skilled in both interpersonal communication and technical proficiency.

Overview

16
16
years of professional experience

Work History

Pharmacy Technician

Walgreens
10.2008 - 07.2024
  • Greeted customers entering pharmacy and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

High School Diploma -

Lower Lake High School
Lower Lake, CA
06.1998

Skills

  • Problem-solving skills
  • Team Collaboration
  • Workflow Optimization

Timeline

Pharmacy Technician

Walgreens
10.2008 - 07.2024

High School Diploma -

Lower Lake High School

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Serina Smith