Serina Ann Stark

Data-Driven Learning Optimization

• Collect and analyze L&D program data to identify trends, resulting in:

~ 64% increase in learner engagement

~ 4% decrease in course drop rates

~ 80% retention of Leadership Development Program graduates

• Develop and implement overbooking strategies, ensuring maximum participation.
• Introduce a new NPS standard, improving the learner experience and program evaluation metrics.
• Create and deliver monthly, quarterly, and ad hoc reports, influencing strategic L&D decisions.

Learning Experience & Program Promotion

• Drive course discovery through internal marketing, leading 65% of learners to find relevant training.
• Administer LMS functions, training calendars, and promotions, contributing to an eightfold increase in registrations.
• Assess and optimize training effectiveness using KPIs, feedback, and quality standards, implementing a course remediation process to enhance content relevance and delivery.

Stakeholder & Vendor Management

• Collaborate with stakeholders to align learning initiatives with organizational goals and address business needs.
• Manage vendor relationships to ensure cost-effective, high-quality learning solutions.
• Recognized by vendors for providing accurate data used in outcome tracking and reporting.

Operational Excellence & Budget Management

• Streamline data collection processes, improving metric accuracy and reporting efficiency.
• Oversee L&D budgets, ensuring strategic allocation of resources to high-impact learning initiatives.
• Stay updated on industry trends and best practices to promote continuous learning within the organization.

HR Operations & Compliance

• Managed key HR functions, including employee relations, compliance, FMLA, and leave management to ensure adherence to regulations and company policies.
• Oversaw HR operations for Ability One and TIBH contracts, improving applicant tracking and budgeting efficiency.
• Performed notary acts as part of HR documentation and verification processes.

Talent Acquisition & Workforce Expansion

• Led recruitment, onboarding, and training for local and remote employees, including executive-level hires.
• Scaled workforce from 15 to 70+ employees at Endeavors Unlimited, with 90% of hires being individuals with disabilities.
• Increased interview volume by 80% and reduced fingerprinting costs by 50% through process optimization.
• Hired 20+ employees across Texas within 3 weeks, meeting urgent staffing needs.

Strategic HR Initiatives & Employee Retention

• Secured a $5,000 grant for youth programs, expanding workforce development opportunities.
• Developed recruitment marketing materials, represented the company at job fairs, and implemented retention strategies to improve long-term employee engagement.

Compliance & Process Improvement
• Conducted audits to ensure compliance with state collection policies, federal regulations, and state laws, mitigating risk and ensuring operational integrity.
• Performed root cause analysis, identified control gaps, and provided management with actionable process improvement recommendations to enhance efficiency.
Talent Acquisition & Development
• Assisted in recruitment and interviewing, successfully identifying and selecting top talent for the department.
• Trained and mentored new team members, fostering professional development and knowledge retention.
Leadership & Communications
• Coordinated special events, supporting team engagement and departmental initiatives.
• Served as Chief Editor and Publisher for the department newsletter, enhancing internal communications and knowledge sharing.

Talent Acquisition & Training
• Assisted with recruiting, interviewing, onboarding, and training new team members, ensuring a smooth organizational transition.
Financial & Client Transaction Management
• Managed client transactions, including processing checks and overseeing CityEscrow/Security Deposit account operations with accuracy and compliance.
Process Improvement & Documentation
• Designed spreadsheets and forms to enhance departmental efficiency and productivity.
• Developed and documented departmental procedures, streamlining operations and improving workflow consistency.