Serinah Roa
Woodland,CA
Summary
Dedicated and adaptable professional with a diverse background in customer service, childcare, hospitality, and special education. Currently serving as a paraprofessional, supporting students with special needs, fostering an inclusive and nurturing learning environment. Proven reliability and trustworthiness as a nanny have equipped me to manage diverse environments and communicate effectively with families. Previous roles as a host/server and checker have honed my ability to thrive in high-pressure situations while delivering exceptional service. Possessing strong multitasking and organizational skills, along with a commitment to creating positive experiences for both students and colleagues. Highly motivated to leverage my experience and interpersonal skills to make a meaningful impact in my next role.
Overview
8
8
years of professional experience
Work History
Paraprofessional
Beamer Elementary School
02.2025 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
In-Home Nanny
Nanny
04.2020 - 01.2022
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
Host/Server
Public House Downtown
05.2018 - 02.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Checker
Raley's Supermarket
03.2017 - 04.2018
- Aided in training new employees, sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH04-2025
Skills
- Behavior management
- Effective communication
- Adaptable to change
- Small group and individual assistance
- Team collaboration
- Effective time management
- Strong work ethic
- Reliability and punctuality
- Customer service
- Money handling
- Accuracy and precision
- Multitasking proficiency
Timeline
Paraprofessional
Beamer Elementary School
02.2025 - Current
In-Home Nanny
Nanny
04.2020 - 01.2022
Host/Server
Public House Downtown
05.2018 - 02.2020
Checker
Raley's Supermarket
03.2017 - 04.2018
Bachelor of Arts - Psychology
Southern New Hampshire University
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