Serina Lucero
Diamond Bar,CA
Summary
Hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly.
Overview
12
12
years of professional experience
Work History
Market Delivery Supervisor
Lowes Home Improvment
01.2023 - Current
- Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
- Reduced late deliveries by closely monitoring driver schedules and adjusting routes as needed.
- Enhanced customer satisfaction with timely communication and proactive issue resolution.
- Developed strong relationships with key clients, fostering loyalty and repeat business.
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Leads and works cooperatively with others to accomplish tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.
Department Supervisor
Lowes Home Improvement Stores
06.2019 - 01.2023
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Increased sales revenue by effectively managing product inventory and strategically merchandising key items.
- Collaborated with store management to develop promotional strategies that drove customer engagement and increased foot traffic.
- Implemented loss prevention measures to minimize theft incidents within the department, maintaining strict inventory control practices.
- Resolved escalated customer complaints quickly and effectively, ensuring their satisfaction and building loyalty to the brand.
- Coordinated special events or promotions within the department to increase visibility and drive sales results.
- Oversaw visual merchandising presentations within the department, ensuring consistency with corporate standards while also incorporating local trends or seasonal changes.
Head Cashier
Lowes Home Improvement Stores
05.2012 - 04.2019
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Education
Bachelor of Arts - Business Administration And Management
Bellueve University
Nebraska 08.2022
Skills
- Wms Delivery Scheduling
- Customer Interaction
- Safety Protocols and Procedures
- Delivery Documentation
- Shift Scheduling
- Multitasking abilities
- Supply chain understanding
- Process improvement
- Excel Shortcut
Languages
Spanish
Professional Working
Timeline
Market Delivery Supervisor
Lowes Home Improvment
01.2023 - Current
Department Supervisor
Lowes Home Improvement Stores
06.2019 - 01.2023
Head Cashier
Lowes Home Improvement Stores
05.2012 - 04.2019
Bachelor of Arts - Business Administration And Management
Bellueve University
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