Serinity A.R. Merritt
St. Louis
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Patient Access Representative II
Missouri Baptist Medical Center BJC- Emergency Department
12.2024 - Current
- Balance the ability to multi-task efficiently while maintaining a high level of accuracy in data entry.
- Accurately perform registration, insurance verification, and document processing using EPIC systems to ensure proper patient identification and record integrity.
- Provided clerical support to clinical staff, assisting with administrative tasks and maintaining records.
- Ensure full compliance with HIPAA, EMTALA, and other regulatory standards while safeguarding sensitive patient data.
- Communicate professionally and empathetically to educate patients on financial responsibilities and payment collection requirements.
Director of Customer Service
America’s Incredible Pizza
01.2023 - 01.2024
- Supervise the largest department, overseeing cashiers, party hosts, bussers, dishwashers, admin, and cash managers.
- Collaborate with the General Manager to set and achieve store goals and expectations.
- Ensure smooth operations of the customer service department, managing guest relations, training, and safety protocols.
- Manage cash operations by accurately counting and balancing cash drawers at the beginning and end of each shift.
- Ensured secure handling of financial transactions, including monitoring and counting the safe, preparing deposits, and verifying cash flow consistency.
- Train team members in proper cash handling procedures, ensuring compliance with company policies and safety standards.
- Assist with maintaining labor goals, payroll, and food cost
- Led the hiring and onboarding process by reviewing applications, conducting interviews, and selecting qualified candidates to join the customer service team.
- Provide ongoing support and mentorship, fostering a collaborative environment and ensuring employee retention through engagement and development.
Assistant Director of Customer Service
America’s Incredible Pizza
01.2022 - 01.2023
- Assisted in managing customer service operations and staff training.
- Led customer service staff in providing excellent guest service and resolving concerns promptly.
Team Member
America’s Incredible Pizza
01.2021 - 01.2022
- Worked game patrol and front of the house to ensure guest satisfaction
- Answered guest questions related to the facility
Education
Bachelor of Science - Healthcare Management, Education
Maryville University
St. Louis, MO12.2025
Skills
- Exceptional Communication (Oral and Written)
- Strong Organizational Skills
- Adaptability in Fast-Paced Environments
- Proficient in Leadership and Planning
- Knowledgeable in Customer Service Best Practices
- Proficient in Teamwork and Collaboration
- Insurance billing
Timeline
Patient Access Representative II
Missouri Baptist Medical Center BJC- Emergency Department
12.2024 - Current
Director of Customer Service
America’s Incredible Pizza
01.2023 - 01.2024
Assistant Director of Customer Service
America’s Incredible Pizza
01.2022 - 01.2023
Team Member
America’s Incredible Pizza
01.2021 - 01.2022
Bachelor of Science - Healthcare Management, Education
Maryville University