Serita Anderson
Hampton,Va
Summary
Efficient Administrative Assistant with 15+ years of experience assisting daily office needs and managing general administrative activities—expertise in mathematics and finance-related initiatives, including budget creation and payroll processing. Successfully coordinating, directing, and executing all facets of event management, staffing, and retention objectives within or below established cost projections.
Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
5
5
years of professional experience
Work History
Senior Administrative Assistant
City Of Hampton
Hampton, VA
01.2022 - Current
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Monitored office equipment and scheduled repairs.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Maintained accurate department and customer records.
- Provided secretarial and office management support while building cooperative working relationships.
- Composed correspondence, reports and meeting notes.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
Director of Ministries
Zion Baptist Church "sheep Making Sheep"
Hampton, VA
05.2020 - Current
- Guided instruction by mentoring teachers to improve leadership and teaching effectiveness.
- Developed lesson plans in accordance with curricula and core church beliefs.
- Determined allocations of funds for classroom supplies and materials, authorizing purchases.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Recruited, hired and trained primary and supplemental teaching staff.
Executive Administrative Assistant
Zion Baptist Church Of Hampton, Ga
Newport News, VA
09.2018 - 08.2022
- Managed director's calendar and prepared meeting agenda and materials.
- Opened, sorted, and responded to routine correspondence on behalf of business leaders.
- Joint meeting and work schedules for staff teams and executives.
- Prepared and updated office records and accounts according to members' and executive needs.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- They entered member's information and updates in the database system to track leads, interactions, and relationships and propel sales opportunities.
- Obtained signatures for financial documents and internal and external invoices.
- She maintained company confidence and protected business operations by keeping sensitive information confidential.
Education
Teacher Certification - Education Administration
Virgina Union University
1500 N. Lombardy Street Virginia Union University05.2024
MBA - Master of Divinity
Virginia Union University
Richmond, VA05.2022
High School Diploma -
Stephen Decatur High School
1996
Skills
- Clerical Administration
- Strategic Planning
- Debt and Credit Management
- Accounts Payable
- Customer service
- Data Collection
- Database
- Filing
- Leadership
- Problem Analysis
- Preaching
- Inspirational leadership
- Mission-oriented
- Crisis management
- Leadership development
- People skills
- Conflict resolution
- Biblical stewardship
- Organizational leadership
- Gospel-driven
- Christian Education
- Microsoft Office
- QuickBooks
- Confidential document control
- Data analysis and research
- Accounting operations management
- 10-key proficiency
- Cash deposit preparation
- PC proficient
- Data entry documentation
- Excel spreadsheets
- Recordkeeping and bookkeeping
- Multi-line phone systems
- Payroll and benefits administration
- Multitasking and prioritization
- Computers and Technology
- Strong Organizational Skills
- Confidentiality and Data Protection
- Verbal and Written Communication
- Accounting and Bookkeeping
- High Volume Phone Inquiries
- Office 365
Accomplishments
Minister's License on March 5, 2017
Director Of Ministries 2019- Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Senior Administrative Assistant
City Of Hampton
01.2022 - Current
Director of Ministries
Zion Baptist Church "sheep Making Sheep"
05.2020 - Current
Executive Administrative Assistant
Zion Baptist Church Of Hampton, Ga
09.2018 - 08.2022
Teacher Certification - Education Administration
Virgina Union University
MBA - Master of Divinity
Virginia Union University
High School Diploma -
Stephen Decatur High School
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