Summary
Overview
Work History
Education
Skills
Timeline
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Serita Davis

Conley,Georgia

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Modivcare
11.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Administrative Assistant

Department of Public Health
04.2017 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.

Front Desk Receptionist

Ben Massell, Atlanta Ga Good Samaritan, Marietta Ga
03.2015 - 04.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Dental/Front Office Assistant

Atlanta Technical College
Atlanta, GA
05-2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Call center experience

Timeline

Customer Service Representative

Modivcare
11.2023 - Current

Administrative Assistant

Department of Public Health
04.2017 - Current

Front Desk Receptionist

Ben Massell, Atlanta Ga Good Samaritan, Marietta Ga
03.2015 - 04.2017

Dental/Front Office Assistant

Atlanta Technical College

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Serita Davis