Serita Gilbert-Lloyd
Rochester
Summary
Dynamic culinary professional with 15 years of experience, including a successful tenure at The Cheesecake Factory. Expert in inventory management and quality control, I excel in fast-paced environments while fostering team collaboration. Recognized for reducing waste and enhancing customer satisfaction through exceptional cooking techniques and effective communication skills.
Motivated professional with experience coordinating supplies, cleaning surfaces and removing debris to support restaurant operations. Cross-trained in and roles to provide coverage to team members and meet expected demands. . Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Skilled in providing top-notch support in dining room and bar settings, ensuring seamless service and customer satisfaction.
Possess strong knowledge of food service protocols and bar maintenance, with ability to adapt quickly to fast-paced environments. Demonstrated success in improving workflow efficiency and collaborating effectively with kitchen and bar staff to meet service objectives. Committed to maintaining cleanliness and organization standards to enhance dining experience.
Overview
18
18
years of professional experience
Work History
Steward
The Cheesecake Factory
Rochester
07.2022 - Current
- Inspecting all products as they arrive, storing and rotating food properly and maintaining the cleanliness and organization of our storage areas, so we function efficiently and minimize waste.
- As a Steward, I make sure the highest quality ingredients and products are always on hand.
- Work with suppliers to place orders and maintain all storage areas in the restaurant.
- Ensuring the product coming in is fresh and checking temperatures.
- Ordering for the restaurant.
- Compering vendor prices.
- Assisting with inventory management and ordering supplies as needed
- Getting credits for damaged/Missing products.
- Ensuring, we are stocked for Holidays and Catering orders.
- Focusing on Food cost and waste.
- Cleaning walk Ins and Rotations.
- Sanitizing Shelves and Inventory Bins.
Kitchen Support
The Cheesecake Factory
Rochester
06.2021 - Current
- Preparing ingredients and cooking dishes according to recipes.
- Ensuring that food is prepared and cooked to the correct specifications.
- Following food safety procedures to prevent cross-contamination and foodborne illnesses.
- Keeping the kitchen clean and organized.
- Communicating with the rest of the kitchen staff to ensure that dishes are prepared and cooked in a timely manner.
- Operating and maintaining cooking equipment, such as ovens, stove tops, and grills.
- Adhering to health and safety regulations.
- Checking the schedule to ensure staffing is accurate to business sales.
- Supported team members in resolving escalated customer service issues.
- Transported prepared food items from the kitchen to the designated area for serving purposes.
- Maintained high levels of cleanliness and hygiene in the kitchen area, adhering to health and safety regulations.
- Supported other kitchen team members when needed.
Line Cook
The Cheesecake Factory
Rochester
07.2018 - Current
- Great technique: strong knife skills and a range of cooking methods set you apart
- Attention to detail: you know your weights, measurements and volumes
- Cleanliness and organization: you know where everything is, and everything has a place
- Being a team player not only to my coworkers but to my managers as well.
- Ability to work positively in a fast-paced environment.
- Ability to work effectively within a team.
- Must be able to work quickly in a confined area and stand for extended periods of time.
- The ability to follow company recipes.
- Strong attention to detail, as well as putting high quality food out at a decent time.
- Employee of the month.
- Prepared and cooked a variety of menu items to maintain quality standards.
- Collaborated with kitchen staff to ensure efficient food preparation and service.
- Maintained cleanliness and organization of kitchen stations and equipment.
- Followed recipes precisely to create consistent and delicious dishes.
- Assisted in training new cooks on kitchen processes and safety practices.
- Monitored ingredient inventory levels to aid in timely reorder processes.
- Adhered to health and safety regulations during food handling and cooking procedures.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Communicated effectively with other staff members regarding orders and menu changes.
Private Chef
Bishop Kearney High School
Rochester
09.2017 - 01.2018
- Ability to do weekly food ordering through Us Foods.
- Ability to create a menu.
- Ability to work quickly and efficiently.
- The ability to cook the healthiest way possible.
- The ability to cook in such a way that there is no wastage of food.
Line Cook
The Cheesecake Factory
Providence
09.2016 - 01.2017
- Ability to work positively in a fast-paced environment.
- Ability to work effectively within a team.
- Must be able to work quickly in a confined area and stand for extended periods of time.
- The ability to follow company recipes.
- Strong attention to detail, as well as putting high quality food out at a decent time.
- Employee of the month.
Line Cook
Nordstrom Marketplace Café
Providence
04.2013 - 01.2017
- Able to prepare food according to the food handler’s guidelines.
- Saw through different menu items from start to finish.
- Responsible for preparing and serving food.
- Follow opening and closing procedures.
- Keep a clean, stocked and tidy workspace.
Shift Leader/Closer
Subway
Cranston
05.2011 - 12.2012
- Trained new employees regarding good preparation techniques.
- Quickly resolved complaints to maximize customer satisfactions.
- Baked bread and cookies daily as well as prepare meats, cheeses, and veggies.
Line Cook/Server
Linda’s Ross Catering Company
Stoughton
09.2007 - 09.2012
- I was reasonable in introducing the menu to the customers.
- Training new employees.
- Storing food at its proper temperature.
- Prepared ingredients according to menu specifications and food safety standards.
- Operated kitchen equipment including grills, ovens, and fryers efficiently.
- Maintained cleanliness of work areas and adhered to sanitation guidelines.
- Assisted in menu planning and recipe development for catered events.
Internship
Harborview Dining
Providence
03.2012 - 05.2012
- Followed food handling and sanitation procedures, slicing and dicing methods for various kinds of meats and vegetables.
- Responsible for completing a large number of tasks. Basic cooking methods, such as baking, broiling, and grilling.
- Kitchen maintenance tasks such as washing dishes, and testing the temperature of food at specified intervals.
- Used broilers, ovens, grills, fryers and a variety of other kitchen equipment.
Education
Bachelor's Degree - Food Service Management
Johnson & Wales University
Providence, RI05.2014
Associate Degree - Culinary Arts
Johnson & Wales University
Providence, RI05.2012
Diploma - Culinary Arts Certificate
Southeastern Regional Vocational Tech High School
South Easton, MA05.2010
Skills
- 15 years of experience working in the food industry
- Temperature monitoring
- Quality control
- Inventory management
- Order placement
- Waste reduction
- Team collaboration
- Communication skills
- Problem solving
- Time management
- Sanitation practices
- Cooking techniques
- Menu planning
- Customer service
- Health code compliance
- Supply restocking
- Sanitation standards
- Sanitizing
- Proficient in Microsoft Word, Excel, and PowerPoint
- Cross-trained in both culinary and pastry arts
- Completed classes in: Stocks and Sauces, Dining Room, Sanitation, Food Cost and Control, Plated Desserts, and International Cuisine
- Other classes include Accounting, Macroeconomics, Law, Marketing, and Hospitality
References
References Available Upon Request
Volunteer Experience
- Meals on Wheels, Volunteer, 2012-03
- Cookie Decorator, Volunteer, St. John's Church, 2012
- St. John's, Volunteer Cook, 2012-03
Timeline
Steward
The Cheesecake Factory
07.2022 - Current
Kitchen Support
The Cheesecake Factory
06.2021 - Current
Line Cook
The Cheesecake Factory
07.2018 - Current
Private Chef
Bishop Kearney High School
09.2017 - 01.2018
Line Cook
The Cheesecake Factory
09.2016 - 01.2017
Line Cook
Nordstrom Marketplace Café
04.2013 - 01.2017
Internship
Harborview Dining
03.2012 - 05.2012
Shift Leader/Closer
Subway
05.2011 - 12.2012
Line Cook/Server
Linda’s Ross Catering Company
09.2007 - 09.2012
Bachelor's Degree - Food Service Management
Johnson & Wales University
Associate Degree - Culinary Arts
Johnson & Wales University
Diploma - Culinary Arts Certificate
Southeastern Regional Vocational Tech High School
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