Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Serita Strong

Tallahassee

Summary

Dynamic Store Shift Manager with proven expertise at Murphy USA in loss prevention and staff training. Successfully enhanced customer satisfaction through exceptional service and efficient cash handling. Adept at motivating teams and streamlining operations, resulting in improved store efficiency and reduced waste. Committed to maintaining high safety and quality standards; eager to develop and advance professionally into a more challenging position.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Shift Manager

Murphy USA
02.2024 - Current
  • Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and preventing losses due to theft or errors.
  • Ensured compliance with company policies and local regulations, maintaining a safe and welcoming environment for both customers and staff members.
  • Provided exceptional customer service by resolving conflicts professionally while maintaining a calm demeanor under pressure situations.
  • Collaborated with other department managers on cross-merchandising initiatives, maximizing sales opportunities across various product categories.
  • Streamlined inventory management for better product availability and reduced waste.
  • Ensured store cleanliness and adherence to safety standards, resulting in a positive shopping experience for customers.
  • Implemented loss prevention measures which led to a reduction in shoplifting incidents and increased profitability for the store.
  • Mentored new employees, providing guidance on store procedures and best practices for exceptional service delivery.
  • Established relationships with vendors by negotiating favorable terms for contracts leading to cost savings and improved product offerings.
  • Led a team of employees to achieve sales targets, implementing motivational strategies and performance tracking.
  • Increased overall store efficiency with effective delegation of tasks among team members based on individual strengths.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Cashier

Piggly Wiggly Supermarket
06.2022 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Cook Shift Leader

Zaxby's Chicken Fingers & Buffalo Wings
01.2021 - 06.2022
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Placed orders to restock items before supplies ran out.
  • Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
  • Maintained well-organized mise en place to keep work consistent.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.

Education

High School Diploma - Core Subjects

James S. Rickard's High School
Tallahassee, FL
05.2023

Skills

  • Staff training and development
  • Cash handling proficiency
  • Health and safety compliance
  • Employee motivation
  • Scheduling coordination
  • Policy enforcement
  • Store maintenance
  • Merchandise display
  • Loss prevention strategies
  • Workplace safety
  • Handling customer complaints
  • Verbal and written communication
  • Cash handling
  • Safety compliance
  • Team building
  • Staff training and onboarding
  • Equipment troubleshooting
  • Mentoring and coaching
  • Tech-Savvy
  • Shift leadership
  • Positive attitude
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Customer relations

Accomplishments

Awarded “employee of the month” twice while employed at Piggly Wiggly Supermarket. Advanced into “store shift manager” 6 months into being employed by Murphy USA

Certification

SMAW welding 2, 3 & 4G

Languages

French
Limited Working

Timeline

Store Shift Manager

Murphy USA
02.2024 - Current

Cashier

Piggly Wiggly Supermarket
06.2022 - 10.2023

Cook Shift Leader

Zaxby's Chicken Fingers & Buffalo Wings
01.2021 - 06.2022

High School Diploma - Core Subjects

James S. Rickard's High School

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Serita Strong