Office Manager
Nicholasville/Jess. Co. Parks & Recreation
Nicholasville , KY
2024.03 - Current
- Analyzed data to identify areas of improvement and innovation.
- Fostered a positive work environment to retain top talent.
- Coordinated cross-functional collaboration for improved efficiency.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed long-term partnerships with external vendors.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Oversaw recruitment, hiring, and onboarding processes for new employees.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Member of the decision-making body for company-wide objectives.
- Ensured regulatory compliance across all departments.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Facilitated conflict resolution among staff members when necessary.
- Assigned work and monitored performance of project personnel.
- Identified opportunities for cost reduction and savings initiatives.
- Created and managed budgets for travel, training, and team-building activities.
- Led organizational change initiatives as needed or directed by leadership.
- Developed and executed strategic plans for business growth.
- Managed diverse teams to achieve project goals and deadlines.
- Monitored budgets, resources, and performance metrics.
- Mentored team members in professional development and growth.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented effective policies and procedures for operations.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Interpreted and communicated work procedures and company policies to staff.
- Developed effective communication strategies between departments within the organization.
- Developed and implemented office policies and procedures.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Maintained confidential records relating to personnel matters.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Monitored inventory levels and placed orders when needed.
- Provided training to new hires on office policies and procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted in developing budgets for departmental expenses.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Ensured compliance with applicable laws regarding employment practices.
- Assisted in recruiting, onboarding and training new employees.
- Organized company events including holiday parties, team building activities .
- Conducted research projects related to new product development or marketing initiatives.
- Processed payroll accurately ensuring all employees were paid on time.
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated meetings, conferences, travel arrangements and department activities.
