Seritha Wright
Goodlettsville,TN
Summary
Multifaceted Senior Paralegal and Office Manager with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team role. Strengths include problem solving, planning, organizing, and attention to detail. Known for increasing productivity and relieving workload of executive staff.
Overview
21
21
years of professional experience
Work History
Senior Paralegal/Office Manager
Elder Veterans Legal Aid Group
07.2015 - Current
- Managed a team of 6 paralegals in processing a high volume caseload and meeting tight deadlines.
- Responsible for overseeing non-Attorney office staff, daily operations for the firm and all legal workflow.
- Responsible for managing multiple calendar for attorneys and staff to ensure all presentations and meetings were scheduled.
- Interviewed, trained and onboarded all new office and paralegal staff.
- Researched applicable laws and monitored changes in legislation that could affect clients' claims with the Dept of Veterans Affairs.
- Performed quality assurance reviews on all completed claims by paralegals to ensure accuracy before submitting claims to the VA utilizing my expert level knowledge of VA guidelines and regulation developed over my 16 years of experience.
- Maintained excellent customer service by effectively communicating with clients and providing timely updates.
- Managed electronic systems to assess and document all claims, always maintaining a high level of attention to detail.
- Conducted expert level research to gather and evaluate evidence supporting claims for veterans ensuring complete and accurate claims.
- Processed complex VA disability claims, ensuring accuracy and timeliness of documentation, with a success rate of 98%.
- Managed operational budgets for the firm, responsible for all record keeping and all facilities and vendor management
Senior Paralegal
Center For Elder Veterans Rights
07.2008 - 07.2015
- Made determination on eligibility of benefits relating to adequacy of military service, medical evidence, financial evidence to establish claim before the Dept of Veterans Affairs, having made more than 2840 determinations over the 7 years.
- Corresponded with clients by phone, email and in person, as needed to gather all evidence needed to support claim.
- Collaborated with veterans, medical professionals, and other agencies to gather necessary documentation and resolve claims.
- Managed company database, Trackvia, ensuring all client records are entered and updated.
- Utilized extensive knowledge of VA regulations and guidelines to effectively determine claim eligibility and benefits.
- Provided training, mentoring and supervision to junior paralegals, resulting in improved team performance.
Server/Team Trainer
Chili's Bar And Grill
02.2007 - 07.2008
- Experienced as a server in high-volume restaurant, delivering excellent customer service and ensuring guest satisfaction.
- Proven ability to multitask and prioritize tasks in a fast-paced, demanding environment.
- Experienced in training new team members on restaurant procedures and delivering effective training presentations.
- Demonstrated ability to work collaboratively with team members to ensure efficient operations.
- Extensive customer service experience with a focus on providing exceptional dining experiences.
Administrative Assistant
University Of Alabama
09.2002 - 05.2004
- Provided general assistance and information to students, faculty, and staff as required.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Led tours of campus for incoming students and families to highlight features and benefits of attending University of Alabama.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
No Degree - Human Environmental Science
The University of Alabama
Tuscaloosa, ALAssociate of Science - Healthcare Management
Nashville State Community College
Nashville, TN12.2024
Skills
- Database Management
- Data Entry
- Proficient in MS Office
- Critical thinking
- Leadership/Mentoring
- Quality Assurance
- Calendar Management
- Detail oriented
- 105 wpm
- Expert Customer Service Skills
- Time Management
Timeline
Senior Paralegal/Office Manager
Elder Veterans Legal Aid Group
07.2015 - Current
Senior Paralegal
Center For Elder Veterans Rights
07.2008 - 07.2015
Server/Team Trainer
Chili's Bar And Grill
02.2007 - 07.2008
Administrative Assistant
University Of Alabama
09.2002 - 05.2004
No Degree - Human Environmental Science
The University of Alabama
Associate of Science - Healthcare Management
Nashville State Community College
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