Serjio Mendoza

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer, ensuring proper handling of funds.
• Assisted customers with inquiries, providing exceptional service and product knowledge.
• Upheld store cleanliness and organization standards to enhance shopping experience.
• Collaborated with team members to manage inventory levels effectively.
• Handled customer complaints professionally, resolving issues promptly to maintain satisfaction.
• Trained new cashiers on operational procedures and customer service protocols.
• Implemented best practices for transaction efficiency, reducing wait times for customers.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.

• Operated commercial vehicles to deliver products efficiently and safely.
• Maintained accurate logs of deliveries, ensuring compliance with regulations.
• Conducted routine vehicle inspections to uphold safety standards and minimize downtime.
• Communicated effectively with dispatch to coordinate timely deliveries and address issues.
• Followed GPS navigation systems to enhance route efficiency and reduce delivery times.
• Trained new drivers on operational procedures and safety protocols for effective onboarding.
• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Delivered goods and products to customer on time and in excellent condition.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

I started off as driver from the beginning before the Orange County office even opened. I would drive and deliver blueprints to the clients offices and job sites all over Orange County and parts of the inland empire. I would help in office as well, I would help walk jn customers and clients as well printing, scanning and putting together files and documents the clients Jobs/ projects. In 2015 my boss bought out another company and merged offices and made me manager moving forward but I had been basically doing all those duties before that except we had people working in office.

• Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
• Developed and implemented process improvements to enhance service delivery and productivity.
• Managed inventory levels, optimizing stock replenishment processes to reduce downtime.
• Coordinated cross-functional teams to streamline project execution and enhance collaboration.
• Led initiatives that increased customer satisfaction through responsive service adjustments and staff training.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed and maintained relationships with customers and suppliers through account development.