Summary
Overview
Work History
Education
Skills
Timeline
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Serkalem Abraham

Summary

Dynamic entrepreneur with a proven track record at Amazon and founding Sheger Inc and Habesha Inc, excelling in customer engagement and marketing strategies. Demonstrated success in boosting customer satisfaction and loyalty through effective communication and inventory management. Skilled in leveraging sales techniques to drive business growth and operational efficiency.

Overview

17
17
years of professional experience

Work History

Amazon Seller FBM

Amazon
09.2022 - Current
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Utilized product knowledge to educate customers on features and benefits.

Owner

Sheger Inc
03.2016 - 10.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Owner

Habesha Inc
03.2008 - 01.2016
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.

Education

High School Diploma -

Woldia High School
Ethiopia
05-2000

Skills

  • Customer engagement
  • Marketing strategies
  • Inventory management
  • Sales techniques

Timeline

Amazon Seller FBM

Amazon
09.2022 - Current

Owner

Sheger Inc
03.2016 - 10.2024

Owner

Habesha Inc
03.2008 - 01.2016

High School Diploma -

Woldia High School

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Serkalem Abraham