Serkalem Gebreamanuel
Los Angeles,CA
Summary
Proven Valet Cashier with a track record of enhancing customer satisfaction at SP+ Parking, adept at managing high-volume transactions and resolving disputes with patience and empathy. Demonstrates a strong work ethic and reliability, significantly improving payment processing efficiency and vehicle tracking accuracy. Skilled in team collaboration and maintaining operational excellence, contributing to a positive and efficient workplace.
Overview
22
22
years of professional experience
Work History
Valet Cashier ( Fairmont Miramar santa monica)
AAA Parking
03.2023 - Current
Valet Cashier ( Loews Hotel Hollywood)
Sp+ Parking
11.2021 - Current
- Explained car retrieval procedure to reduce confusion and expedite process.
- Performed daily reconciliation of cash drawer, identifying discrepancies and rectifying any issues promptly.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Tracked vehicles and inventory in Software to prevent loss or damage.
- Managed high volumes of incoming calls while addressing inquiries from guests regarding parking fees and availability.
- Assisted team members during busy periods, contributing to an efficient and well-functioning workplace.
- Expedited vehicle retrieval process by coordinating effectively with valet attendants regarding guest requests.
- Prepared detailed shift reports for management review, highlighting revenue figures and relevant operational data.
- Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
- Maintained and secured revenue during shift to avoid theft or shortage.
- Resolved guest disputes calmly and effectively, resulting in high levels of guest satisfaction.
Cashier
ABM Industries
04.2003 - 03.2023
Cashier
99 Cents Only
09.2002 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Secretarial Science
Entoto Technical And Vocational School
ETHIOPIA 06.1998
High School Diploma - Art History
Kokebe Tsibah High School
Addis Ababa , Ethiopia 06.1994
Skills
- Strong Work Ethic
- Patience and Empathy
- Team player attitude
- Reliability and punctuality
Timeline
Valet Cashier ( Fairmont Miramar santa monica)
AAA Parking
03.2023 - Current
Valet Cashier ( Loews Hotel Hollywood)
Sp+ Parking
11.2021 - Current
Cashier
ABM Industries
04.2003 - 03.2023
Cashier
99 Cents Only
09.2002 - 07.2022
Secretarial Science
Entoto Technical And Vocational School
High School Diploma - Art History
Kokebe Tsibah High School
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