Serked Muhammed
Allen
Summary
Results-driven Assistant Manager with expertise in policy compliance, operational strategy, and team training. Proven ability to enhance customer service and streamline processes to achieve operational excellence.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Sam's Club
McKinney
11.2018 - Current
- Assisted in managing daily operations and staff scheduling.
- Oversaw inventory management and product replenishment processes.
- Trained new employees on store policies and customer service standards.
- Coordinated sales promotions and merchandise displays throughout the store.
- Managed cash handling procedures and ensured compliance with financial protocols.
- Resolved customer inquiries and complaints with professionalism and care.
- Implemented safety procedures to maintain a secure shopping environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Floor Associate
Sprouts Farmer Market
Frisco
09.2017 - 11.2018
- Processed customer transactions accurately at the cash register.
- Monitored inventory levels and reported shortages to management promptly.
- Collaborated with team members to ensure timely product replenishment.
- Restocked shelves as needed throughout the day.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
General Manager
Fadi'S Mediterranean Grill
Frisco
08.2010 - 08.2017
- Developed and implemented training programs for new employees and kitchen staff.
- Ensured compliance with health and safety regulations in food preparation areas.
- Managed vendor relationships to secure quality ingredients and timely deliveries.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Team Leader
Sam's Club
Plano
01.2004 - 07.2008
- Facilitated communication among departments to enhance collaboration and workflow.
- Monitored employee performance and provided constructive feedback for improvement.
- Organized staff schedules to meet operational needs while supporting team work-life balance.
- Offered training and support to keep team members motivated and working toward objectives.
Education
High School Diploma -
Richardson High School
Richardson, TX05-2002
Some College (No Degree) -
Collin County Community College
Plano, TXSkills
- Policy compliance
- Operational strategy
- Microsoft office expertise
- Process improvement strategies
- Reporting and documenting
- Task delegation
- Project management abilities
- Staff management
- Adaptability and flexibility
- Budgeting and finance
- Coaching and mentoring
Languages
Kurdish
Native/ Bilingual
English
Full Professional
Spanish
Limited
Timeline
Assistant Manager
Sam's Club
11.2018 - Current
Floor Associate
Sprouts Farmer Market
09.2017 - 11.2018
General Manager
Fadi'S Mediterranean Grill
08.2010 - 08.2017
Team Leader
Sam's Club
01.2004 - 07.2008
High School Diploma -
Richardson High School
Some College (No Degree) -
Collin County Community College