KC Serna
San Diego,CA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising effective strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Strategic Account Manager
LifeNet Health
07.2023 - Current
- Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
- Successfully retained at-risk accounts by creating tailored action plans that addressed their unique pain points.
- Served as the primary point of contact for all account-related matters, building trust with key decision makers.
- Implemented creative problem-solving techniques to resolve complex challenges faced by clients.
- Provided exceptional customer service experiences by anticipating needs, offering proactive solutions, and resolving issues quickly when they arose.
Associate Spine Specialist
Globus Medical
03.2022 - Current
- Finished in top 4% of training.
- Engaged, guided and coached new surgeons on hospital policies, procedures, and medical innovations with our products.
- Implemented pain management strategies and specialized operations to improve patient health and reach recovery objectives.
- Helped cover 4-7 cases a week providing extensive knowledge on products to help surgeons complete successful procedure.
- Helped manage #1 territory in southwest region achieve monthly, quarterly, and yearly quota.
- 120% of quota for 2022.
- Developed and maintained relationships with long time surgeons as well as new.
Account Manager
MRC Smart Technology Solutions/Xerox
Technology Advisor
12.2018 - 02.2022
- Manage and maintain established client accounts- Contact clients regularly to establish effective working relationships; maintain relationships with company’s decision makers.
- Keep detailed account records and contact logs in Salesforce.
- Write concise and effective customer proposals- Prepare sales contracts and presentations.
- Regularly attended in person and zoom meetings to continue to network, understand customers needs and better gauge how to service them more effectively.
- Actively in field 2-3 times per week.
- Perfected knowledge of product line, market and sales strategy.
- Regularly reach sales quota per month- $330k goal per year.
- Actively cold and warm call potential clients to get foot in door.
- Perform comprehensive market research on products and local businesses.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Professional Athlete, Cleveland Indians, Philadelphia Phillies, Miami Marlins
06.2011 - 09.2017
- Played with various types of players with many different personalities within team structure to essentially achieve one goal through teamwork, a championship.
- Used critical thinking skills to predict multiple outcomes within games along with adjusting to many unpredicted variables in numerous situations.
- Utilized time to efficiently prepare for competition six days out of the week to ensure the best effort was put forth each and every day.
- Demonstrated oral and communication skills with media frequently, answering questions regardless of the outcome and dealing with the different emotions from a win or a loss.
Education
Bachelor of Arts - Sociology
University of Oregon
Eugene, OR08.2018
Skills
- Resilient
- Relationship building and management
- CRM Systems
- Account management
- Client Development
- New account creation
- Cold calling skills
- Lead prospecting
- Account development
- Account oversight
- Goals and performance
Timeline
Strategic Account Manager
LifeNet Health
07.2023 - Current
Associate Spine Specialist
Globus Medical
03.2022 - Current
Account Manager
MRC Smart Technology Solutions/Xerox
Technology Advisor
12.2018 - 02.2022
Professional Athlete, Cleveland Indians, Philadelphia Phillies, Miami Marlins
06.2011 - 09.2017
Bachelor of Arts - Sociology
University of Oregon
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