Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Serra Gundlach

San Francisco,CA

Summary

Adept at leading groups and individual coaching sessions to promote wellness. Excellent educator adept at working with people at all skills levels to improve diet, physical strength, stamina and overall health.

Overview

13
13
years of professional experience
6
6
Certification

Work History

Executive Assistant

Flow Labs
09.2021 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

Administrative Assistant

The Pacific Union Club
02.2021 - 09.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Tracked important information in spreadsheets and ran reports or generated graphs using data.

SPA COORDINATOR

SOLAGE
03.2019 - 03.2020
  • Use of SpaSoft to make appointments, Deliver service according to Forbes standards, Handle very high call and email volume, Celebrity Spa tours, Use of Google Docs and Spreadsheets to communicate, Sell memberships, Retail Merchandising, Opening and Closing duties

SPA COORDINATOR

INTERNATIONAL ORANGE LARKSPUR
07.2017 - 05.2018
  • Answered phones, Made appointments in Millenium, Customer Service, Register open and close, Worked events

PRODUCTION LEAD

MU SYNERGETICS
10.2014 - 10.2017
  • Processed orders from website, Packaged for shipping, Used ShipStation to receive orders
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Packed, weighed and shipped items per customer specifications.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Increased order accuracy by meticulously following picking lists and double-checking packed items.
  • Created shipping labels to complete daily order processing.
  • Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.

Estate Manager

Vulcan Estate
01.2013 - 02.2014
  • Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
  • Oversaw daily operations of the estate, maintaining a well-organized environment conducive to comfort and productivity.
  • Established strong relationships with vendors and contractors, resulting in improved service quality for the estate.
  • Conducted regular property inspections, identifying potential issues and arranging appropriate solutions promptly.
  • Oversaw building and maintenance of outdoor facilities such as picnic areas, playgrounds, exercise facilities and pools.
  • Managed comprehensive property renovations, ensuring timely completion and adherence to budget constraints.
  • Handled complex logistical arrangements for both domestic and international travel plans of residents or guests affiliated with the estate.
  • Conducted regular inspections of both interior and exterior of properties for damage.

SALES ASSOCIATE

ADDICTED LOS ANGELES
06.2011 - 11.2012


  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

College of The Redwoods
Eureka, CA

Fortuna Union High School
Fortuna, CA

Skills

  • Executive Support
  • Administrative Support
  • Office Management
  • Strong Problem Solver
  • Meticulous attention to detail
  • Information confidentiality
  • Customer Service-Oriented
  • Excel spreadsheets
  • Proofreading
  • Phone Etiquette

Certification

  • CPT - Certified Personal Trainer
  • Certified Yoga Instructor

Affiliations

  • NASM

Timeline

Executive Assistant

Flow Labs
09.2021 - Current

Administrative Assistant

The Pacific Union Club
02.2021 - 09.2021

SPA COORDINATOR

SOLAGE
03.2019 - 03.2020

SPA COORDINATOR

INTERNATIONAL ORANGE LARKSPUR
07.2017 - 05.2018

PRODUCTION LEAD

MU SYNERGETICS
10.2014 - 10.2017

Estate Manager

Vulcan Estate
01.2013 - 02.2014

SALES ASSOCIATE

ADDICTED LOS ANGELES
06.2011 - 11.2012

College of The Redwoods

Fortuna Union High School

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Serra Gundlach