Serra Heck

· Oversight and coordination of Pressley/ PA Bidwell staff including ASM, OA, five Site Janitors ; Insured that standards are maintained, addressed any disciplinary issues and encouraged high performance; Reviewed and coordinated work flow that includes a clean and safe portfolio; assessing need for overtime requests; completed payroll

· Maintained and develop site budgets. Actively recommend projects and planning Pressley/ PA Bidwell portfolio including creation of a comprehensive site assessment of portfolio’s perceived maintenance, modernization and capital needs.

· Completed biannual site inspections for all units as well as biweekly site visits to assess portfolio needs

· Confirmed applicant assignments, reviewed vacants for turn, completed unit tours and leasings; established and reinforced product standards for unit turns; coordinated exterior care and maintenance of vacant units

· Completed NSPIRE inspections both scores increased from prior years

· Collaborated extensively with MOD on a roof replacement and boiler replacement

· Coordinated aggressive out reach residents regarding ERAP programing and JMP.

-Completed daily oversight of portfolio including recertification process, lease adherence and legal obligations, community interactions, resident interactions, site reporting obligations, resident account oversight, invoicing, assisted and coordinate with maintenance, assisted Asset Management with quality control, completed walk logs, reviewed and submitted maintenance punch lists, review damage claims, completed incident reports and coordinated with insurance assessments, reviewed income discrepancies, reviewed and corrected PIC errors, conducted interviews, conducted file audits, and coordinated and participated in interdepartmental initiatives and projects

• Showed residential properties and explained features, value and benefits of available homes.
• Managed sales pipline by actively following-up with prospects and hot leads.
• Promoted property sales through advertisements, open houses and participation in multiple listing services.
• Coordinated appointments with prospective buyers to showcase houses and plots.
• Advised prospective clients on current market activities and optimal buying or selling choices.
• Maintained current and accurate CRM database of prospective customers.
• Generated lists of properties compatible with buyers' needs and financial resources.
• Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
• Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.

· Assisted in the managing the work, performance, evaluations, training and discipline of staff

· Developed and maintained a thorough knowledge of HACP housing policies regarding site-based administrative, legal, labor, documentation and business processes

· Assisted with site-based management plans, including goals for the portfolio and staff

· Participated with Internal Compliance reviews of all audited files

· Created digital file system for portfolio and coordinated with Asset Management on tenant file scanning project

· Budgeted and coordinated landscaping projects across portfolio

· Completed initials, recerts, transfers, interims, and account maintenance for all residents

· Communicated clearly with residents regarding HACP policies, and provided excellent customer service

· Completed PHM Certification

· Completed housekeeping inspections, as well as, appliance audit for Portfolio. Assisted with site inspections at Bedford, Arlington, Northview Heights, Bidwell and Pressley, including pre-REAC inspections and safety audits.

· Assisted with coverage and trained new staff at Bedford

· Assisted FS in coordinating services for residents including preventative maintenance activities and work orders

• Cultivated and developed customer relationships to enable sustained revenue growth.
• Negotiated contracts, closed agreements and supported sales team in new product launches.
• Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
• Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
• Acquired new business and drove revenue streams by providing cutting-edge services to clients.
• Tracked sales and customer information and produced reports for upper management.
• Contacted customers about account or information issues, alerting clients of changes for excellent customer service.