Serra Monson
Medical Assistant Certified
Sedro-Woolley,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I'm seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Skagit Regional Health
Mount Vernon, WA
03.2021 - Current
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- ·Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- ·Used critical thinking to break down problems, evaluate solutions and make decisions.
- ·Paid attention to detail while completing assignments.
- ·Passionate about learning and committed to continual improvement.
- ·Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- ·Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
Medical Assistant
Sea Mar Community Health Center Burien
Mount Vernon, WA
11.2015 - 06.2021
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- ·Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within local area.
- Built strong relationships with patients through effective communication skills that foster trust in clinic’s commitment to quality care.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
- Maintained comprehensive knowledge of provider networks, ensuring appropriate specialist recommendations for patients.
- Supported healthcare team members by providing detailed patient information for seamless transitions between providers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
CNA
Mountain Glen Retirement Center
Mount Vernon, WA
11.2014 - 10.2015
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Administered prescribed medications under supervision of registered nurse, ensuring adherence to safety protocols.
- Provided emotional support for patients during challenging times, fostering positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing risk of injury for both parties.
Education
Some College (No Degree) - Medical Assisting
Charter College
Anchorage, AK 05.2001 -
Skills
Paperwork Processing
undefinedTimeline
Medical Assistant
Skagit Regional Health
03.2021 - Current
Medical Assistant
Sea Mar Community Health Center Burien
11.2015 - 06.2021
CNA
Mountain Glen Retirement Center
11.2014 - 10.2015
Some College (No Degree) - Medical Assisting
Charter College
05.2001 -
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