Serra Monson
Medical Assistant Certified
Sedro-Woolley,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I'm seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Skagit Regional Health
Mount Vernon, WA
03.2021 - Current
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- ·Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- ·Used critical thinking to break down problems, evaluate solutions and make decisions.
- ·Paid attention to detail while completing assignments.
- ·Passionate about learning and committed to continual improvement.
- ·Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- ·Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
Medical Assistant
Sea Mar Community Health Center Burien
Mount Vernon, WA
11.2015 - 06.2021
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- ·Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within local area.
- Built strong relationships with patients through effective communication skills that foster trust in clinic’s commitment to quality care.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
- Maintained comprehensive knowledge of provider networks, ensuring appropriate specialist recommendations for patients.
- Supported healthcare team members by providing detailed patient information for seamless transitions between providers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
CNA
Mountain Glen Retirement Center
Mount Vernon, WA
11.2014 - 10.2015
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Administered prescribed medications under supervision of registered nurse, ensuring adherence to safety protocols.
- Provided emotional support for patients during challenging times, fostering positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing risk of injury for both parties.
Education
Some College (No Degree) - Medical Assisting
Charter College
Anchorage, AK 05.2001 -
Skills
Paperwork Processing
Organization and Time Management
Task Prioritization
Microsoft Office Knowledge
Medical and Health Provider Referral
Data Entry
Scheduling
Paperwork Processing
Insurance Claims
HIPAA Compliance
Electronic Medical Records
Timeline
Medical Assistant
Skagit Regional Health
03.2021 - Current
Medical Assistant
Sea Mar Community Health Center Burien
11.2015 - 06.2021
CNA
Mountain Glen Retirement Center
11.2014 - 10.2015
Some College (No Degree) - Medical Assisting
Charter College
05.2001 -