Overview
Work History
Education
Languages
Timeline
Generic

Serrah Voong

Breast Cancer Fighter
Rosemead,CA

Overview

12
12
years of professional experience

Work History

Operations Manager

Baldwinsun LLC
09.2020 - 04.2022
  • Managed warehouse inventory levels for optimal efficiency and cost control.
  • Reduced transportation costs through strategic route planning and carrier negotiations.
  • Streamlined logistics operations by implementing efficient processes and procedures.
  • Increased order fulfillment accuracy by developing a comprehensive tracking system.
  • Optimized warehouse layout for greater space utilization and improved workflow efficiency.
  • Identified areas of opportunity for process improvement, leading to increased efficiency and reduced errors.
  • Managed vendor relationships, ensuring timely deliveries, accurate invoicing, and effective issue resolution.
  • Negotiated favorable contracts with suppliers, securing optimal pricing structures while maintaining strong working relationships throughout engagements.
  • Directed shipping and receiving of wide range of products daily.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Sales Manager Assistant

Indigo Brands LLC
08.2019 - 04.2020
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.

Volunteer

Teachers Assistance
09.2016 - 08.2019
  • Assisted with special events and programs.
  • Tutored at various competency levels to help people with reading, math and writing skills.
  • Planted and maintained gardens to provide fresh produce for individuals in need.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Led groups of children safely through variety of camp activities.
  • Communicated with parents on child activities and behavior.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Assisted in preparing recreational materials and supplies for each activity.

Babysitter

Kelly Moua, Desire Smith, Kiut Ha, Jacob Beach...
01.2015 - 08.2018
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.

Daycare Teacher's Assistant

Seeds Of Learning
06.2013 - 05.2015
  • Set up playroom and childcare areas for safety and cleanliness.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Consistently enforced disciplinary limits for structured environment conducive to learning.

Manager of Operations

Shanghai Restaurant
03.2010 - 05.2015
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.

Education

Associate of Arts - Massage Therapy - Teacher of Massage Therapy

Maric College - Los Angeles
Los Angeles, CA
05.2003

No Degree - Liberal Studies/Psychology

California State University of Northridge
Northridge, CA
06.2000

High School Diploma -

Baldwin Park High School
Baldwin Park, CA
06.1995

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Spanish
Professional Working
Japanese
Limited Working

Timeline

Operations Manager

Baldwinsun LLC
09.2020 - 04.2022

Sales Manager Assistant

Indigo Brands LLC
08.2019 - 04.2020

Volunteer

Teachers Assistance
09.2016 - 08.2019

Babysitter

Kelly Moua, Desire Smith, Kiut Ha, Jacob Beach...
01.2015 - 08.2018

Daycare Teacher's Assistant

Seeds Of Learning
06.2013 - 05.2015

Manager of Operations

Shanghai Restaurant
03.2010 - 05.2015

Associate of Arts - Massage Therapy - Teacher of Massage Therapy

Maric College - Los Angeles

No Degree - Liberal Studies/Psychology

California State University of Northridge

High School Diploma -

Baldwin Park High School
Serrah VoongBreast Cancer Fighter