Serriah Elmer
Hurricane,UT
Summary
Proven professional with extensive experience in customer service and cash handling, notably at Walmart. Demonstrates exceptional work ethic and integrity, enhancing customer satisfaction and loyalty through efficient problem-solving and empathetic interactions. Achieved significant improvements in team performance and customer service excellence, fostering a positive and results-driven work environment. Punctual and honest. Customer service with solid background in fast paced environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
5
5
years of professional experience
Work History
Cashier
Walmart
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced customer service experience by efficiently processing purchases and returns.
Certified Nursing Assistant
Ridgeview Gardens Assisted Living
05.2022 - 08.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Certified Nursing Assistant
Tradition Assisted Living
09.2021 - 02.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Front End Coordinator
TJ Max
09.2020 - 09.2021
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Enhanced employee morale with regular team-building activities, fostering a positive work environment.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Reduced cashier errors by implementing comprehensive training programs and providing ongoing support.
- Resolved conflicts among team members professionally, promoting a harmonious work atmosphere.
- Managed inventory levels effectively to prevent stock-outs and ensure adequate product availability.
- Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
- Increased overall efficiency by delegating tasks according to individual strengths and abilities.
- Engaged customers by offering to help find needed merchandise.
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Monitored cash registers regularly for accuracy, reducing discrepancies in financial records at the end of each shift.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
- Oversaw implementation of loss prevention measures within the department—reducing instances of theft or fraud affecting the bottom line.
- Optimized store appearance, maintaining clean and inviting front-end displays to attract customers.
- Streamlined checkout processes for faster transactions and reduced wait times.
- Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
Manager
Ab's Drive in
08.2019 - 08.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Kearns High School
Kearns, UTSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Professionalism and Courtesy
Timeline
Cashier
Walmart
08.2022 - Current
Certified Nursing Assistant
Ridgeview Gardens Assisted Living
05.2022 - 08.2022
Certified Nursing Assistant
Tradition Assisted Living
09.2021 - 02.2022
Front End Coordinator
TJ Max
09.2020 - 09.2021
Manager
Ab's Drive in
08.2019 - 08.2020
Kearns High School