Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant

Serrietta Johnson

Newark,NJ

Summary

Team-oriented and methodical with a strong attention to detail and good multitasking skills, administrative professional with good interpersonal and organizational abilities developed over 20+ years in. Talented in coordinating office activities and using Microsoft Word and Microsoft Excel to track metrics, model data and maintain files. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Reliable Assistant with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.

Overview

27
27
years of professional experience

Work History

Internship - Academic Affairs Assistant

Essex County College
  • Review the submission of monthly and strategic plan reports, monitor academic activities toward the achievement of goals and objectives; as it relates to the Strategic Mission of the institution
  • Monitor associations and articulation agreements with related businesses, colleges, universities, industries, and high schools
  • Assist with monitoring academic divisions' budgets and report weekly status updates to the Executive Assistant for Academic Affairs
  • Assist with the scheduling of courses and faculty assignments by assessing student needs, historical course offerings and productivity data, new program directions, and other pertinent information
  • Research and suggest ways to upgrade existing programs to reflect changes in knowledge and professional practices
  • Assist with the review and approval process for all new and revised curriculums
  • Work with faculty and administrators to develop new programs
  • Determine the availability of college resources to dedicate to proposed and upgraded degree and certificate programs and additional resources needed to underwrite such programs.

Administrative Assistant

Essex County College
07.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Technical Assistant

Essex County College
09.2012 - 07.2023
  • Provided office support and online technical guidance and support to faculty and students members
  • Gathered, organized and distributed Academic documentation
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Documented repair processes and helped streamline procedures for future technical support actions.

Winter Intersession Assistant Coordinator

Essex County College
01.2013 - 01.2020
  • Ensured Academic Rigor and Standards are met during this term virtually using Zoom lecture and Moodle for all Academic work
  • Monitored and accurate record of daily attendance and grades for the Winter Intersession uploaded into Moodle
  • Record all lectures via Zoom and post as soon as the video is rendered into Moodle for students to view
  • Provided office support, online technical guidance and support to Winter Intersession faculty and students members.

Manager

AMC Entertainment Holdings Inc.
10.1997 - 07.2010
  • Trained and guided team members to maintain high productivity and performance metrics
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste
  • Performed Quarterly reviews assessing each employee's performance and developed improvement plans
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Created and implemented initiatives to improve employee engagement
  • Structured compensation and benefits according to market conditions and budget demands
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams to ensure available information accuracy and usability.

Education

Master of Arts - Public Administration And Nonprofit Management

Rutgers, The State University of New Jersey
Newark
01.2026

Bachelor of Science - Public and Nonprofits Administration

Rutgers, The State University of New Jersey
Newark, NJ
01.2022

Associate of Science - Business Administration

Essex County College
Newark, NJ
05.2015

Skills

  • Customer or student assistance
  • Reference research
  • Reference catalog maintenance
  • Spreadsheet management
  • Accounting familiarity
  • Excellent planner and coordinator
  • Advanced clerical knowledge
  • Business Administration
  • Budgeting
  • Staff management
  • Complaint resolution
  • Good listening skills
  • Quick learner
  • Administrative support
  • Professional telephone demeanor
  • Fast Learner
  • Time Management
  • Computer Skills
  • Team Collaboration
  • Verbal and written communication
  • Administrative duties
  • File and Record Keeping
  • Data Entry
  • Event Planning

References

Available Upon Request

Timeline

Administrative Assistant

Essex County College
07.2023 - Current

Winter Intersession Assistant Coordinator

Essex County College
01.2013 - 01.2020

Technical Assistant

Essex County College
09.2012 - 07.2023

Manager

AMC Entertainment Holdings Inc.
10.1997 - 07.2010

Internship - Academic Affairs Assistant

Essex County College

Master of Arts - Public Administration And Nonprofit Management

Rutgers, The State University of New Jersey

Bachelor of Science - Public and Nonprofits Administration

Rutgers, The State University of New Jersey

Associate of Science - Business Administration

Essex County College
Serrietta Johnson