Serron Franlkin
Stockbridge,GA
Summary
Resourceful professional in automotive repair and maintenance, known for high productivity and efficient task completion. Possess specialized skills in diagnostic testing, electrical systems troubleshooting, and preventative maintenance. Excel at problem-solving, teamwork, and adaptability, ensuring seamless operations and customer satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
4048
4048
years of post-secondary education
Work History
Automotive Technician Apprentice
Sons Kia
McDonough, Georgia
04.2025 - Current
- Assisted senior technicians with vehicle diagnostics and repair tasks.
- Maintained tools and equipment in a clean and organized workspace.
- Conducted routine inspections on vehicles to identify potential issues.
Automotive Technician Candidate
United Education Institute
Morrow, GA
10.2023 - 06.2024
- Managed time efficiently while maintaining quality control standards.
- Reviewed manufacturers' bulletins for updates on current models and products.
- Adhered to established company policies and procedures related to customer service.
- Demonstrated knowledge of proper safe working practices related to the automotive industry.
- Performed routine maintenance and minor repairs on a variety of vehicles, including oil changes, brake inspections, and tire rotations.
- Diagnosed complex mechanical issues using diagnostic equipment such as scan tools and multimeters.
- Conducted preventative maintenance services such as fluid exchanges, filter changes, belt replacements.
- Provided technical advice to fellow Automotive Technicians when needed.
- Developed an understanding of basic engine theory and operation principles.
- Diagnosed vehicle malfunctions and performed required repairs.
Appointment Setter
Blueridge solar
Atlanta, GA
04.2022 - 01.2023
- Met personal/team sales targets and call handling quotas.
- Kept records of customer interactions, processed customer accounts and filed documents.
- Reviewed or made changes to customer accounts.
- Answered phones, returning messages to schedule appointments.
- Coordinated appointments according to established scheduling guidelines.
- Utilized computerized appointment scheduling system and supported updates.
- Collaborated with sales team to ensure customer satisfaction and maximize sales opportunities.
- Generated leads by cold-calling potential customers.
- Communicated additions, cancellations, and special requests for appointment schedules to appropriate parties.
- Built rapport with clients to support customer satisfaction.
Education
Diploma - Automotive Technician Candidate
United Education Institute
Morrow, GADutchtown High School
Hampton , gaSkills
- Attention to detail
- Safety Training
- Operating Pneumatic Tools
- Time Management
- Safety Awareness
- Automotive Engineering
- multi-tasking
References
References available upon request.
Timeline
Automotive Technician Apprentice
Sons Kia
04.2025 - Current
Automotive Technician Candidate
United Education Institute
10.2023 - 06.2024
Appointment Setter
Blueridge solar
04.2022 - 01.2023
Diploma - Automotive Technician Candidate
United Education Institute
Dutchtown High School