Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
References
Timeline
Generic

Servando Briseno

Brownsville,TX

Summary

Driven and devoted Service Sales Manager with utmost focus on training and leading by example towards Customer Service Excellence, where associates meet and exceed daily customer expectations. Proficient at maintaining relationships with clients and explaining marketing tactics to a large team of efficient salesmen. Bilingual with a background in strategy and identifying competitors across multiple sectors.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Commercial Sales Manager

AutoZone
Brownsville, TX
03.2021 - Current
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Maintained effective customer communications and built strong customer relationships.
  • Promoted exemplary leadership by communicating company's goals and strategic vision.
  • Created detailed reports on sales performance metrics for management review.
  • Generated leads through cold calling, emailing, attending trade shows, and other methods.
  • Implemented packaged sale programs for various products to increase profits.

Service Advisor

Boggus Ford
Harlingen, TX
10.2021 - 02.2022
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Researched coverages under warranties and determined requirements for coverage.
  • Answered phone calls and responded to questions and concerns.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Handled telephone inquiries regarding appointments and work in process.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Greeted customers and addressed their needs in a professional manner.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Automotive Sales Manager

Sears Auto Center
Brownsville, TX
08.2006 - 01.2020
  • Established relationships with local businesses as part of building a larger client base.
  • Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
  • Responded promptly and professionally to inquiries from customers regarding products or services offered by our auto center.
  • Conducted training sessions for sales staff on customer service and product knowledge.
  • Analyzed customer feedback to identify opportunities to improve customer satisfaction ratings.
  • Coached staff members on effective communication techniques when dealing with customers.
  • Solicited new business through out bound visits, networking events, and referral programs.
  • Reviewed financial statements regularly and identified areas where cost savings could be achieved.
  • Managed inventory levels by ordering additional stock based on current demand trends.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Coached, developed and motivated team to achieve revenue goals.
  • Resolved customer complaints regarding sales and service.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Conducted regular safety meetings, orientations and training sessions for employees.
  • Performed daily workplace inspections to identify potential hazards and corrective action plans.
  • Coordinated the development of emergency response plans for hazardous materials incidents.
  • Ensured that all workers are trained in proper lockout and tagout procedures prior to working on energized equipment.
  • Facilitated return-to-work programs by developing modified duty assignments when appropriate.
  • Monitored recruitment trends and identified recruiting sources to meet hiring goals.
  • Built relationships with external recruiters and agencies in order to source qualified talent quickly.
  • Advised managers on best practices for interviewing techniques and selection criteria.

Education

Some College (No Degree) -

UTB/TSC
Brownsville, TX

Skills

  • Parts Product Expert
  • Onboarding and Coaching
  • Returns Processing
  • Competitor Research
  • Networking Knowledge
  • Effective Customer Communication
  • Route Planning
  • Public Speaking
  • Commercial Strategy Implementation
  • Prioritization
  • Sales Skills
  • Customer Service
  • Customer Acquisition
  • Training and Mentoring
  • Written and Verbal Communication
  • Team Building
  • Commercial Sales Experience
  • Performance Reviews
  • Workplace Safety
  • Culture Development
  • Relationship Building
  • Policy and Procedure Enforcement
  • Team Collaboration and Leadership
  • Heavy Equipment Operation
  • Safety Audits
  • Risk Identification

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Exceeded sales goals by average of 5% in 2007 and 2009.
  • Achieved Employee Engagement Excellence, earning recognition from President and VP of Automotive and financial reward.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Commercial Specialist to Commercial Management, in less than 12-months.
  • Developed relationships with Air Conditioning account client and typically exceeded sales goals by 10%.

Certification

  • Certified ASE, Steering and Suspension.
  • OSHA 10 GI

References

References available upon request.

Timeline

Service Advisor

Boggus Ford
10.2021 - 02.2022

Commercial Sales Manager

AutoZone
03.2021 - Current

Automotive Sales Manager

Sears Auto Center
08.2006 - 01.2020

Some College (No Degree) -

UTB/TSC

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Servando Briseno