Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sri L

Cincinnati,OH

Summary

Dynamic ServiceNow Developer with a proven track record in, specializing in ITIL processes and RESTful APIs. Enhanced user experience through custom applications and streamlined HR service delivery. Adept at problem management and collaboration, driving efficiency and innovation in IT service management initiatives with solid background in ServiceNow development, consistently delivering effective solutions to complex problems. Proven ability to streamline workflows and enhance system efficiency, contributing to improved operational performance. Demonstrated expertise in scripting and automation, along with strong problem-solving and analytical skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

ServiceNow Developer

American Honda Motor Co
03.2024 - Current
  • Assisted in developing ServiceNow applications to enhance user experience and system functionality.
  • Supported the integration of various ITSM processes within ServiceNow for streamlined operations.
  • Participated in troubleshooting incidents and resolving issues related to ServiceNow platform.
  • Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
  • Ensured seamless integration of third-party systems with ServiceNow by building robust APIs and web services connectors.
  • Collaborated closely with cross-functional teams to develop effective strategies for IT service management initiatives using the ServiceNow platform.
  • Used GlideScript, JavaScript and SQL Server to develop new applications.
  • Proficient in leveraging ServiceNow's HR Service Delivery (HRSD) module to streamline HR processes, enhance employee experiences, and ensure efficient management of HR requests, case tracking, and service delivery.
  • Testing with many global clients in the ServiceNow suite development including SOAP/REST Integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.
  • Writing Catalog client scripts and UI policies to make client-side changes. Creating the UI pages to use them in catalog items. Good knowledge of Single Sign-on and event-based integrations.
  • Designing and implementing new functionality using Business Rules, workflows, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Java script, Angular, Service portal, and Access Control Lists. Supported Service Catalog - Multi-catalog management and Diagnostic and debugging utilities.

ServiceNow Consultant

NTT Data
01.2020 - 07.2022


  • Worked with customers and engineering team to determine equipment needs and system requirements.
  • Working on ITBM- Application Portfolio Management (APM).
  • Integrated Splunk and SailPoint with ServiceNow
  • Requirements gathering - analyzing the current systems processes to map to ServiceNow modules.
  • Proposal building - demonstrating the prototype custom applications in ServiceNow to meet the needs of the outgoing systems.
  • Creating dashboard pages for developers and SCRUM teams.
  • Custom module development - created complex applications to capture the data storage and reporting requirements
  • Custom relationships for multiple tables including related lists and embedded lists.
  • Interactive form design using UI Policies, Client Scripts and Business Rules.
  • User access control using ACL and UI Actions.
  • Server-side coding with Script Includes and client callable AJAX functions.
  • Hands on experience in Azure Development, worked on Azure web application, App services, Azure storage, Azure SQL Database, Virtual machines, Fabric controller, Azure AD, Azure search, and notification hub. Experience in using Azure service fabric to package, deploy, and manage scalable and reliable micro services and containers.
  • As a Cloud Services (Azure, AWS, CenturyLink) Full Stack Architect / DevOps
  • Customizing the OOB Contracts module.
  • Implementing the Service Catalog and Catalog Items for service requests.
  • Using Workflows to automate the service requests.
  • Technical documentation for all prototype and approved solutions.
  • Managing system updates in Update Sets.
  • Migration of update sets across instances and managing conflicts and rectifications.
  • Inbound REST API interfaces in ServiceNow were developed to automate issue generation from external monitoring systems, boosting response times and decreasing manual work.
  • Developed outbound SOAP web services to transmit CMDB (Configuration Management Database) updates to a cloud asset management platform, allowing for accurate asset monitoring and compliance reporting.
  • Outbound REST API connections from ServiceNow to external ticketing systems were configured to provide incident updates, providing real-time cooperation and quick issue resolution

HR Coordinator

VRUsoft Tech Pvt Ltd
07.2019 - 12.2019
  • Coordinated recruitment processes, enhancing candidate experience and streamlining onboarding procedures.
  • Managed employee records using HRIS, ensuring compliance with regulations and data integrity.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
  • Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Structured compensation and benefits according to market conditions and budget demands.

Education

Master of Science -

University of Cincinnati
Cincinnati, OH
12-2023

Skills

  • Service catalog management
  • Problem management
  • Event management
  • JavaScript programming
  • RESTful apis / SOAP web services
  • Incident management
  • ITIL processes
  • LDAP integration
  • XML data format
  • Custom widgets
  • SAML authentication
  • ServiceNow administration
  • CMDB management
  • SLA configuration

Certification

  • Machine Learning with Python License - LinkedIn
  • HTML essential training - LinkedIn

Timeline

ServiceNow Developer

American Honda Motor Co
03.2024 - Current

ServiceNow Consultant

NTT Data
01.2020 - 07.2022

HR Coordinator

VRUsoft Tech Pvt Ltd
07.2019 - 12.2019

Master of Science -

University of Cincinnati

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