Serwaa N. Adu Ampomah
Plainville,CT
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Acquired Brain Injury Services Supervisor
Employment Options LLC
Middlebury, CT
06.2021 - 07.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
House Manager Health Aide
Merci Hands LLC
Cincinnati, OH
01.2019 - 11.2020
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Created processes for maintaining security protocols within the house premises.
- Ensured compliance with local health and safety regulations at the residence.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Observed and documented changes in patient's condition including physical and emotional well-being.
- Reported any changes or concerns to supervising nurse or physician promptly.
- Assisted with rehabilitation exercises prescribed by physiotherapists or occupational therapists.
- Helped patients maintain their independence while providing support when needed.
Education
J.D. - Business Organizations
Western Michigan University
Kalamazoo, MI11-2021
Skills
- Operations Management
- Schedule development
- Staff Management
- Business Administration
- Processes and procedures
- Staff Development
- Training and mentoring
- Staff Discipline
- Policy Enforcement
Certification
ILST
Multiple Certificates for Mandatory State Trainings for Health Aide Workers.
Affiliations
- I am the guardian for my 2 nieces.
- I enjoy Cooking, Hiking, traveling and reading books.
References
References available upon request.
Timeline
Acquired Brain Injury Services Supervisor
Employment Options LLC
06.2021 - 07.2024
House Manager Health Aide
Merci Hands LLC
01.2019 - 11.2020
ILST
Multiple Certificates for Mandatory State Trainings for Health Aide Workers.
J.D. - Business Organizations
Western Michigan University
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