Seryna Waldron-Walker
Bellport,NY
Summary
Dedicated professional with a track record of enhancing client satisfaction at NSG Wellness through exceptional organizational skills and customer service. Expert in managing schedules and client communications, evidenced by improved office efficiency. Skilled in conflict resolution and data entry, showcasing a blend of hard and soft skills to foster positive environments and streamline operations.
Overview
2
2
years of professional experience
Work History
Babysitter
Self Employed Services
03.2024 - 12.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Receptionist/ Clinical Admin Assistant
Benevolent Family Services
03.2023 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Checked status's on prior authorization
- Improved office organization with meticulous management of appointment scheduling and client databases.
Education
Associate Degree In Nursing - Nursing Science
Suffolk County Community College
Selden, NYHigh School Diploma -
Bellport High School
Bellport, NY06.2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Greeting and seating clients
- Professional demeanor
- Calendar management
Timeline
Babysitter
Self Employed Services
03.2024 - 12.2024
Receptionist/ Clinical Admin Assistant
Benevolent Family Services
03.2023 - 12.2024
Associate Degree In Nursing - Nursing Science
Suffolk County Community College
High School Diploma -
Bellport High School
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