Seryna Waldron-Walker

• Provided personalized skincare consultations to enhance customer satisfaction and product knowledge.
• Assisted in inventory management, ensuring product availability and organization on sales floor.
• Educated clients on proper application techniques for makeup products to boost confidence and usage effectiveness.
• Addressed customer inquiries, resolving issues promptly to foster positive shopping experiences.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Processed customer transactions efficiently using point-of-sale systems.
• Assisted in maintaining accurate cash drawer balances and daily financial reports.
• Monitored inventory levels and assisted in restocking merchandise as needed.
• Collaborated with team members to ensure a smooth workflow during peak hours.
• Adhered to company policies regarding cash handling and security procedures.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Completed store opening and closing procedures.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.

•Greeted incoming visitors and customers professionally with providing friendly, knowledgeable assistance.

• Confirmed appointments, communicated with clients, and updated client records.

• Answered phone promptly and directed incoming calls to correct offices.

• Kept reception area clean and neat to give visitors positive first impression.

• Resolved customer problems and complaints.

• Responded to inquiries from callers seeking information.

• Corresponded with clients through email, telephone, or postal mail.

• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

• Checked status's on prior authorization

databases.

• Improved office organization with meticulous management of appointmnent scheduling and client.

• Handled cash transactions and maintained sales and payments records accurately.

• Maintained confidentiality of information regarding clients and company.

• Managed multiple tasks and met time-sensitive deadlines.

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.