Overview
Work History
Education
Skills
Timeline
Generic

Sesalie Akina

Kahului,HI

Overview

12
12
years of professional experience

Work History

Assistant Resident Manager

EAH Housing
08.2021 - Current
  • Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests and concerns.
  • Streamlined communication between residents and property management, fostering a positive living environment.
  • Assisted in the leasing process by conducting property tours for prospective tenants, showcasing community amenities and apartment features.
  • Contributed to high occupancy rates through effective marketing strategies and maintaining strong relationships with local real estate agents.
  • Coordinated move-in/move-out logistics, decreasing unit turnover time and increasing potential rental income.
  • Used Yardi, RentCafe, Excel, Word to maintain resident database of personal information, repairs and lease agreements.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Server

Koho's
10.2017 - 11.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Barista

Starbucks, Barista
09.2013 - 05.2015
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Office Assistant

Worknet Career Services
02.2013 - 05.2013
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.

Activity Agent

Hawaii Activity Store
08.2011 - 11.2012
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.

Education

High School Diploma -

Maui High School
Kahului, HI
05.2008

Skills

  • Microsoft Office
  • Maintenance Knowledge
  • Budgeting Expertise
  • Rent Collection
  • Property Management
  • Record keeping
  • Fair housing regulations
  • Leasing proficiency
  • Customer service
  • Property Inspections
  • Payment Collection
  • Multi-Family Property Management
  • Tenant Eligibility Determination
  • Affordable Housing Programs Knowledge

Timeline

Assistant Resident Manager

EAH Housing
08.2021 - Current

Server

Koho's
10.2017 - 11.2020

Barista

Starbucks, Barista
09.2013 - 05.2015

Office Assistant

Worknet Career Services
02.2013 - 05.2013

Activity Agent

Hawaii Activity Store
08.2011 - 11.2012

High School Diploma -

Maui High School

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Sesalie Akina