Sesalie Akina
Kahului,HI
Overview
12
12
years of professional experience
Work History
Assistant Resident Manager
EAH Housing
08.2021 - Current
- Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests and concerns.
- Streamlined communication between residents and property management, fostering a positive living environment.
- Assisted in the leasing process by conducting property tours for prospective tenants, showcasing community amenities and apartment features.
- Contributed to high occupancy rates through effective marketing strategies and maintaining strong relationships with local real estate agents.
- Coordinated move-in/move-out logistics, decreasing unit turnover time and increasing potential rental income.
- Used Yardi, RentCafe, Excel, Word to maintain resident database of personal information, repairs and lease agreements.
- Conducted regular inspections of both interior and exterior of properties for damage.
Server
Koho's
10.2017 - 11.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Barista
Starbucks, Barista
09.2013 - 05.2015
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Office Assistant
Worknet Career Services
02.2013 - 05.2013
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Activity Agent
Hawaii Activity Store
08.2011 - 11.2012
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Education
High School Diploma -
Maui High School
Kahului, HI05.2008
Skills
- Microsoft Office
- Maintenance Knowledge
- Budgeting Expertise
- Rent Collection
- Property Management
- Record keeping
- Fair housing regulations
- Leasing proficiency
- Customer service
- Property Inspections
- Payment Collection
- Multi-Family Property Management
- Tenant Eligibility Determination
- Affordable Housing Programs Knowledge
Timeline
Assistant Resident Manager
EAH Housing
08.2021 - Current
Server
Koho's
10.2017 - 11.2020
Barista
Starbucks, Barista
09.2013 - 05.2015
Office Assistant
Worknet Career Services
02.2013 - 05.2013
Activity Agent
Hawaii Activity Store
08.2011 - 11.2012
High School Diploma -
Maui High School