Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sesama Pulliam

Customer Service/Data Entry
Cleveland,OH

Summary

Experienced in delivering exceptional customer service, call center operations, and office clerical tasks. Proficient in utilizing various computer programs, including the Microsoft Office Suite series and EPIC (Medical and Insurance). Demonstrated advanced knowledge of internet usage across multiple operating systems. Skilled in troubleshooting and possessing excellent inbound and outbound telephone skills. Thrives in high-pressure environments, adept at handling stressful situations, and resolving complaints effectively.

Overview

23
23
years of professional experience

Work History

Epic Data Entry Consultant

Johnson Service Group, Inc
10.2024 - 02.2025
  • Enter and verify data accurately into company database, ensuring data integrity
  • Perform regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
  • Create and update spreadsheets with large volumes of data, organizing information for easy retrieval
  • Collaborate with team members to resolve discrepancies or missing information in the database
  • Assist in the development and implementation of new data entry procedures to improve efficiency
  • Manage multiple projects simultaneously while meeting strict deadlines for data entry tasks
  • Utilize advanced Excel functions such as VLOOKUP and PivotTables to analyze and manipulate data effectively
  • Communicate effectively with other departments or clients to clarify any unclear or incomplete information before entering it into the system
  • Participate in cross-functional meetings or projects involving different teams within the organization and provide support during internal or external audits by retrieving requested records

Data Entry Specialist

Ricoh USA
04.2024 - 09.2024
  • Data entry
  • Data capture through Data Entry from various medical forms
  • Provide high-speed manual key data entry and verification from incoming hardcopy documents
  • Provides data validation of automatically extracted data from digital documents

Customer Service Representative

City of Cleveland/ Division of Water
08.2016 - 04.2023
  • Answer/handle inbound telephone calls to the call center regarding city water and sewer inquiries, bill payments, schedule water meter service/install appointments, help discover and find leaks at properties via online system
  • Update water/sewer information as requested via fax, email, phone, USPS
  • Accurately update customer accounts with pertinent call information
  • Supply effective, accurate, and quality customer service to all customers

Human Resource Assistant

HealthSpan (Office Team)
07.2015 - 12.2015
  • Assist with the R.N
  • License renewal process
  • Update PeopleSoft system upon license and necessary certificate renewals
  • Office duties: Scanning, filing, printing, copying, faxing

Referral Office Liaison

MetroHealth Medical Center
01.2008 - 01.2013
  • Scheduled doctor's appointments
  • Send messages to doctors/nurses regarding patient issues
  • Resolved patient concerns
  • Proficient in EPIC software program
  • Communicated with pharmacies regarding patient prescriptions

Receptionist

MetroHealth Medical Center
01.2008 - 01.2013
  • Greet, assist, and direct visitors
  • Complete projects as assigned
  • Answer telephones/transfer calls as necessary (Cisco)
  • Payroll/assist with scheduling employees
  • Office/clerical duties

Patient Service Representative

MetroHealth Medical Center
01.2008 - 01.2013
  • Patient Check In/Out, Insurance Verification, Answer Telephones (multi-line), Handle Complaints and Inquiries as needed
  • Greet patients (front desk) use office equipment, verify patient insurance, misc
  • Office

Customer Service Representative

The American Red Cross
01.2007 - 01.2008
  • Handled incoming calls from students, perspective students, and trainers in order to schedule classes offered by The Red Cross
  • Created classes for businesses requiring training for employees
  • Greeted customers/students at front desk
  • Misc
  • Office duties

Member Service Representative

Kaiser Permanente
01.2002 - 01.2007
  • Handled incoming patient calls to schedule appointments, request prescriptions, send messages to Doctors/Nurses (Cisco)
  • Assess patient symptoms and forward calls appropriately
  • Verified insurance
  • Handled complaints

Education

B.A - Psychology

Cleveland State University

Skills

  • Superb Customer Service
  • Data Entry
  • Call Center Handle High Volume Calls
  • Multi-Line
  • Switch-board
  • EPIC certified
  • Cisco Phone System Trained
  • Handles Complaints/Inquiries
  • Typing
  • Medical Terminology
  • Microsoft Office Suite
  • Excel
  • Medical Insurance
  • Conflict Resolution

Accomplishments

  • Received awards for exhibiting superb customer service during mystery shopping in Ortho Clinic at MetroHealth Hospital
  • Top Customer Service Award in the Ortho Clinic at MetroHealth Hospital.

Timeline

Epic Data Entry Consultant

Johnson Service Group, Inc
10.2024 - 02.2025

Data Entry Specialist

Ricoh USA
04.2024 - 09.2024

Customer Service Representative

City of Cleveland/ Division of Water
08.2016 - 04.2023

Human Resource Assistant

HealthSpan (Office Team)
07.2015 - 12.2015

Referral Office Liaison

MetroHealth Medical Center
01.2008 - 01.2013

Receptionist

MetroHealth Medical Center
01.2008 - 01.2013

Patient Service Representative

MetroHealth Medical Center
01.2008 - 01.2013

Customer Service Representative

The American Red Cross
01.2007 - 01.2008

Member Service Representative

Kaiser Permanente
01.2002 - 01.2007

B.A - Psychology

Cleveland State University

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Sesama PulliamCustomer Service/Data Entry