Sesar Gonzales
Lansing
Summary
Dynamic professional with a proven track record at Delta Sonic Car Washes, excelling in customer service and critical thinking. Skilled in training and mentoring, I enhanced team performance and ensured customer satisfaction through effective problem resolution and relationship building. Committed to maintaining high standards and fostering a positive work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Delta Technician
Delta Sonic Car Washes
07.2023 - 12.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Detailed customer vehicles ensuring satisfaction, and the return of a customer.
Shift Manager
Charleys Philly Cheese Steak
06.2023 - 11.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Customer Service Representative
Penske Truck Rental
12.2024 - Current
Education
Thornton Fractional South High School
Lansing, IL05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Product knowledge
- Prioritization
Certification
10 Hour OSHA Cerification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Penske Truck Rental
12.2024 - Current
Delta Technician
Delta Sonic Car Washes
07.2023 - 12.2024
Shift Manager
Charleys Philly Cheese Steak
06.2023 - 11.2024
10 Hour OSHA Cerification
Thornton Fractional South High School
Similar Profiles
Christian J. GranatoChristian J. Granato
Detail Customer Advisor/Sales at Delta Sonic Car WashDetail Customer Advisor/Sales at Delta Sonic Car Wash
Aron MartinezAron Martinez
Delta Tech Level 4 at Delta Sonic Car Wash SystemsDelta Tech Level 4 at Delta Sonic Car Wash Systems
Eternity WilliamsEternity Williams
Junior Manager 2 at Delta Sonic Car WashJunior Manager 2 at Delta Sonic Car Wash