Sesaria Stevenson
Greenville,SC
Summary
I am a highly organized and detail-oriented worker, with a drive to exceed expectations. I have a strong commitment to providing exceptional patient care and support by effectively communicating with clients ensuring clarity and empathy in all interactions. My experience includes both administrative and clinical duties including managing patient records, scheduling appointments, administering injections, lab draws, as well as patient education. I pride myself on my ability to adapt quickly and work hard in order to accommodate clients' needs and improve the image of myself and my company. Using my current skill set, I was able to build up my own business and clientele from the ground up; and as the sole proprietor, I become the top rated provider in three major metropolitan areas. I am actively looking to explore new avenues of business and excited to continue to learn, build new skills and grow in the career path.
Overview
11
11
years of professional experience
Work History
Admissions/Vaccine Clinic Assistant
Greenville Humane Society
06.2024 - Current
- Performed basic administrative tasks such as filing medical records, photocopying documents, scanning forms, faxing documents.
- Maintained cleanliness of exam rooms by stocking supplies and disposing of biohazard materials properly.
- Ensured timely completion of paperwork associated with patient admissions and discharges from the clinic.
- Responded promptly to patient inquiries regarding appointment scheduling or billing issues.
- Provided excellent customer service and patient care in a fast-paced medical clinic environment.
- Facilitated smooth workflow between departments by communicating effectively with other team members.
- Demonstrated accuracy and attention to detail when entering patient information into electronic health records system.
- Utilized problem solving skills when troubleshooting any technical or operational issues that arose within the clinic setting.
- Provided guidance to new employees regarding standard operating procedures within the clinic setting.
- Obtained medical information and measured vital signs, weight, and height.
- Scheduled appointments for patients.
- Recorded patients' medical history, vital statistics, and information such as test results in medical records.
- Prepared treatment rooms for patient examinations, kept rooms neat, and clean.
- Greeted and logged in patients arriving at office and clinic.
Business Owner
Rover.com
01.2016 - Current
- Managed an array of bookings on a sporadic and fluctuating schedule, being able to adapt to changes in procedures quickly
- Maintained professionalism with every client interaction by providing strong listening skills to understand and meet said clients needs with customer focused service
- Requires a strong sense of self motivation and ability to work without supervision to provide constant quality care and hospitality
- Demonstrated continuous ability to perform under pressure while maintaining organized records
Medical Records Clerk
Liberty Doctors, LLC
09.2022 - 04.2024
- Filed medical records, organizing them chronically and neatly into patient's electronic health record while maintaining confidentiality and security of patient information
- Demonstrated the ability to multi-task and work out of several different systems to handle and complete a high volume of prior requests
- Corrected and communicated problems according to established procedures
- Ensured all patient forms were properly identified, completed, and signed
- Processed all requests for medical records in a accurate and timely manner
- Demonstrated knowledge of medical terminology, HIPAA guidelines, privacy and confidentiality regulations
Call Center Representative
Regions Bank
06.2022 - 08.2022
- Identified and met customers needs through providing advice, guidance, and education on products and services
- Built and maintained client relationships
- Troubleshooted clients electronic and mobile banking technical issues
- Followed through on customer inquiries, requests or complaints
- Submitted proper and accurate documentation for client needs
Retail Store Manager
Petsense by Tractor Supply
01.2016 - 01.2017
- Managed daily operations of business and ensured sales goals were met
- Directed employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in store marketing
- Tracked and managed inventory at store while maintaining visual presentation
- Performed store opening and closing procedures
- Assisted with order fulfillment, receiving, shipping, and inventory transfers
Retail Store Manager
Lori's Gifts
09.2015 - 12.2015
- Managed daily operations of business and ensured sales goals were met
- Directed employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in store marketing
- Tracked and managed inventory at store while maintaining visual presentation
- Performed store opening and closing procedures
- Assisted with order fulfillment, receiving, shipping, and inventory transfers
Adoption Center Manager
Humane Society of North Texas
09.2013 - 03.2015
- Prepared incoming animals for adoption by drawing blood for testing, and administering vaccines
- Maintained facility, including cleaning and sanitizing kennels, feeding animals, and doing regular wellness checks while also reporting any signs of illness or unwanted behavior
- Provided education to customers on the benefits of adopting and business policies while screening for eligible potential adopters
- Carefully listened and adhered to customers needs and wants
- Maintained database by keeping accurate records on adoptable animals/inventory, placed orders on shortages for necessary equipment
- Operated cash register, processed sales/returns, and maintained funds
Education
High School Diploma -
PREMIER CHARTER HIGH SCHOOL
01.2013
Skills
- Detail-Oriented
- Time Management
- Organizational Skills
- Excellent Communication
- Adaptability and Flexibility
- Self Motivated
- Strong multi-tasking
- Able to handle high workloads
- Data Entry
- Animal Behavior
Timeline
Admissions/Vaccine Clinic Assistant
Greenville Humane Society
06.2024 - Current
Medical Records Clerk
Liberty Doctors, LLC
09.2022 - 04.2024
Call Center Representative
Regions Bank
06.2022 - 08.2022
Business Owner
Rover.com
01.2016 - Current
Retail Store Manager
Petsense by Tractor Supply
01.2016 - 01.2017
Retail Store Manager
Lori's Gifts
09.2015 - 12.2015
Adoption Center Manager
Humane Society of North Texas
09.2013 - 03.2015
High School Diploma -
PREMIER CHARTER HIGH SCHOOL
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