Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Seshia Fernandez

Spokane Valley,WA

Summary

High-energy food management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Pizza Hut
08.2009 - 03.2020
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.

Cashier/Banquet Server

Sheraton Laguna Guam Resort
10.2007 - 08.2009
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Simon Sanchez High School
Yigo, GU
06.2006

Skills

  • Employee Relations
  • Strategic Planning Skill
  • Team Leadership Expertise
  • Employee Scheduling
  • Workflow Coordination
  • Operations Management
  • Budget Control
  • Customer Relationship Management (CRM)
  • Food Safety and Sanitation
  • Financial Leadership Ability

Certification

-ServSafe Certification, National Restaurant Association

Timeline

Assistant General Manager

Pizza Hut
08.2009 - 03.2020

Cashier/Banquet Server

Sheraton Laguna Guam Resort
10.2007 - 08.2009

High School Diploma -

Simon Sanchez High School

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Seshia Fernandez